About Us  

Lead. Grow. Transform.   

Ford Australia is constantly evolving and innovating, committed to delivering smarter, more connected vehicles for all Australians, now and for generations to come.  

Looking ahead, Ford is excited about the future. With an expanding vehicle lineup, growing digital services, and a strong dealer network, they are well-positioned to support Australian businesses in new ways.  

As Australia’s largest automotive OEM employer, they proudly have around 1,500 talented engineers, designers, and specialists working across five Victorian sites. Crucially, Australia is a key global development hub for Ford and their local design and engineering team lead the creation of vehicles including the Ranger, Ranger Raptor, and Everest – models sold in around 180 markets worldwide.  

Complementing this technical network, Ford Australia’s National Sales Company (NSC) located in Richmond, is the central hub for commercial and customer engagement activities across the country.  

Why Ford?   

For a century, we've been a driving force across Australia, building a legacy that truly speaks for itself. Our iconic Mustang proudly holds its position as Australia's No. 1 Sports Car, while the versatile Everest has carved out its place as the No. 1 in its segment. Leading the way, the Ranger continues its rein as Australia's No. 1 Selling Vehicle.  

These remarkable achievements are a testament to our unwavering commitment to innovation and a customer-focused approach that has delivered success across our entire lineup, giving us so much to be excited about! But we believe we do more than just build award-winning vehicles—we build careers.  

Discounted lease car options.  

Multiple Employee Resource Groups – Ford Pride, Women of Ford and Ford Empowering Diverse Abilities.  

Flexible Work Arrangements.             

Growth and development opportunities via internal and external training.  

Paid parental leave from day 1.   

Comprehensive Employee Assist Program.    

Wellness Programs including Free Flu Vaccinations and Health Checks.  

Paid volunteer days.      

About the Role   

We are seeking a dedicated and technically proficient Senior Ford Pro Specialist to manage after-sales service and support for our key Ford Fleet customers. In this role, you will be the primary liaison, ensuring exceptional customer satisfaction by resolving escalated service and operational vehicle concerns through close collaboration with FMO service teams, FCSD Service Engineering, CRC, and our dealer network.  

You will proactively coordinate service and recall programs, provide essential vehicle diagnostic and repair assistance, and leverage your technical expertise to support strategic fleet sales growth, new product launches, and deliver critical cost-of-ownership data. This position also involves providing technical training and advice to Ford Fleet personnel, collaborating with regional offices for aligned support, and conducting incident investigations to prepare comprehensive technical reports. 

About You  

A minimum of 5 years of work experience is required, or holding a tertiary qualification or equivalent, with a preference for an Engineering or Technical discipline. 

Ford Master Technician or equivalent Ford technical experience with strong diagnostic capability preferred. 

Understanding of Ford Dealer Service operations and previous Dealer/field experience highly desirable. 

Fleet experience highly valued, but not mandatory. 

Legal (Consumer Law) knowledge/experience preferred but not compulsory. 

Sound knowledge of vehicle sales and service processes. 

Demonstrated strong verbal and written communication skills – especially presentation skills. 

Self-starter who can work well with minimal supervision and the ability to manage multiple projects simultaneously. 

Ability to prioritise workload with competing and sometimes demanding deadlines. 

Demonstrated customer focus outcomes. 

Ability to travel to support Dealers and Customers. 

If you want to be a part of this challenging and rewarding transformation – Apply Now.  

Equal Opportunity   

Ford Australia is committed to building an inclusive work environment and welcome applications from First Nations, LGBTQI+, culturally and linguistically diverse backgrounds, people with disability, and people across all life stages. 

All qualified applicants will receive consideration for employment and all effort will be made to ensure diverse interviewers.   

If you require any support or adjustments to the recruitment process, please contact our Talent and Inclusion Lead Sarah at scastr34@ford.com. 

Candidates for positions with Ford Motor Company must be legally authorised to work in Australia. Verification of employment eligibility will be required at the time of hire.  

---Applications will close on Sunday 31 August 2025, however, please do not delay your application as interviews will commence before this date--- 

Please note due to the high numbers of applications we will only be able to contact shortlisted candidates. 

Manage After-Sales Service and Support: Provide comprehensive after-sales service and support for designated key Ford Fleet customers , maintaining regular contact and engaging actively with Fleet Management Organization (FMO) service teams. 

Resolve Escalated Fleet Concerns: Support Corporate Sales Managers by taking ownership of and resolving escalated service and operational vehicle concerns for fleet customers. 

Facilitate Cross-Functional Issue Resolution: Act as a critical interface with FCSD Service Engineering, Customer Relationship Centre (CRC), and Dealerships to effectively resolve complex customer issues. 

Coordinate Fleet Service Programs: Proactively coordinate and communicate advance notice of service and recall programs to key fleet customers. 

Provide Technical Sales Expertise: Offer technical expertise to support vehicle sales, contribute to long-term strategic sales growth, and assist with new product launches tailored for the fleet market. 

Deliver Timely Diagnostic & Repair Assistance: Provide prompt and accurate vehicle diagnostic and repair assistance to fleet customers and personnel. 

Conduct Technical Training & Guidance: Deliver training and provide expert advice to Ford Fleet personnel on vehicle technical and operational issues. 

Furnish Strategic Data Analysis: Supply new model cost-of-ownership data to FMOs and key customers to aid in strategic decision-making. 

Collaborate for Aligned Support: Work closely with Regional Office staff to coordinate effective and aligned support strategies for major fleets. 

Investigate and Report on Incidents: Investigate vehicle incidents and prepare detailed technical reports, in conjunction with or upon request from the Service Engineering office, specifically addressing fleet concerns