Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. **Evoqua a Xylem brand is the global leader in helping municipalities and industrial customers protect and improve the world's most fundamental natural resource - Water** **Xylem is looking for a seasoned people leader with a service background who can lead transformative change, deliver on financial commitments, and provide visible leadership to 22 onsite staff at our Buena Park, CA Field Service branch. Position is onsite 5 days a week** **This role will require a strategic, service and operational leader who is not afraid to roll up their sleeves and lead by example. The Senior Service Manager of our Buena Park Service Branch will be responsible for providing strategic level management to field service professionals in the Orange County/Los Angeles area, and drive significant revenue, with responsibility for attraction, retention, engagement, performance and development of employees and customers.** **This role is involved in setting department goals, managing expenses, is actively involved in workforce planning, expected to address/resolve employee relations issues and translate customer requirements into workforce plans and objectives. This role creates onsite visibility into KPIs and metrics and can provide input into metrics to management, should show the desire and ability to grow and develop, effectively applies all technical and operational requirements and actively leverages region wide resources, partners with all stakeholders to ensure successful customer and business outcomes. This role also ensures product, system, and water quality and is responsible for monitoring/maintaining appropriate inventory levels for complex or multiple sites** *****Critical to have a service minded background with mechanical aptitude** **CORE RESPONSIBILITIES:** **To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.** **Create and maintain safe working environment and culture within the organization** **Defines and drives (proactive) customer management, employee management, safety management, interpersonal relationships and leadership skills** **Can operate with autonomy in a complex environment and manage multiple competing priorities.** **Autonomy to make decisions that impact regional and cross-functional / commercial span of control** **Operational and strategic management** **Ensures cost/revenue support the financial goals of the P&L Demonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation** **Demonstrates high impact culture through innovation, accountability and empowerment** **Is agile in responding quickly to customer issues** **Provides proactive direction to commercial teams to ensure service center objectives are achieved** **May provide direct supervisor to sales and other commercial colleagues** **Travel Requirements:** **Some local travel required within the region and customer sites (** **Xylem Vehicle Assigned** **)** **Driving Requirements** **:** **Driver Application for Employment** **Motor Vehicle Report (MVR) Forms:** **Driver Disclosure and Release** **Employee Applicant Drug and Alcohol Statement** **QUALIFICATIONS:** **Education Requirements:** **Bachelor’s degree preferred; mechanical or equivalent military experience; or applicable industry equivalent experience in lieu of degree** **Experience Requirements:** **Ability to obtain all required customer clearances** **Industrial or commercial process water experience preferred** **Clean driving record** **2 to 4 years of technical work experience or 5 years of industry specific experience** **Combined with 5-7 years of leadership/service management experience** **Skill Requirements:** **Proficiency with computers and business software, such as Microsoft Office, Skype, Oracle/SAP, cloud-based solutions** **People management** **Mechanically minded and/or with knowledge of water systems is very helpful** **Ability to communicate up/down/across** **Ability to lead and motivate teams** **Demonstrates critical thinking and complex troubleshooting to guide and advise team members and customers** **Ability to defuse situations at a customer location or any internal issues.** **Xylem does not provide visa sponsorship for this position** **The estimated salary range for this position is $120,000 to $140,000 plus bonus. Company vehicle will be assigned.   Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.** **\#LI-JRT05** Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.   Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation