**Title:** Senior Field Representative, Support CIP **Summary:** Join our team as a Senior Field Representative, where you will play a pivotal role in driving transformative solutions and fostering deep customer relationships. In this important role, you will leverage your expertise to configure, troubleshoot, and maintain innovative technology solutions, all while contributing to the success of our dynamic team. **Roles and Responsibilities:** Perform specialized solution skill services, including configuring, installing, and troubleshooting, demonstrating expertise in product repair and customer training. Cultivate professional relationships with customers and Ricoh personnel, promoting support functions and effectively managing customer needs. Independently manage time and workload, executing all required procedures with precision and efficiency. Ensure compliance with company policies and complete administrative tasks accurately and promptly. Achieve expected productivity levels, actively participating in program opportunities and delivering exceptional service. **Qualifications Must Have:** Possession of a valid state driver’s license and adequate auto insurance coverage. High school diploma with relevant coursework or experience in computers, electronics, and mechanics. Meet the requirements of the Technology Services Training Role Inventory and Certification Program. **Qualifications Nice to Have:** Additional certifications or training in relevant technical areas. Demonstrated commitment to ongoing self-development and process improvement. In this position, you will play a pivotal role in empowering our customers to thrive. If you are ready to inspire, empower, and lead with warmth and authenticity, we invite you to join our team and be part of something truly special. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.