🛠️ Senior Field Representative – Field Services Support 🔧 Role Overview As a Senior Field Representative, you’ll provide expert-level service and repair for complex office equipment across a designated territory. You’ll act as a technical specialist, mentor peers, and drive customer satisfaction through proactive support and relationship management. 📌 Key Responsibilities Technical Expertise & Support Service and repair high-complexity B&W, color, and multifunctional devices Perform diagnostics, installations, removals, and retrofits Provide second-level technical support to fellow technicians Complete training on new equipment and maintain digital competencies Training & Leadership Deliver on-the-job training and technical seminars Serve as a role model in professionalism and problem-solving Champion continuous improvement and team collaboration Territory Management Independently manage service calls, inventory, and customer relationships Collaborate with sales teams to identify upgrades and contract opportunities Maintain accurate parts inventory and adhere to backup plans Step in for Field Technology Service Manager as needed Customer Engagement Resolve complex customer issues with professionalism and empathy Act as liaison for unresolved technical problems Ensure high levels of customer satisfaction and follow-through Maintain productive relationships with internal teams and external clients 🎓 Qualifications Requirement Details Education & Experience Technical school + 3+ years experience (2+ as Tech Service Consultant I) Certification At least 1 industry certification with 2+ years of sustained performance Driver’s License & Insurance Required for extensive travel 🧠 Skills & Competencies Expert knowledge of electro-mechanical systems and assigned equipment Strong troubleshooting and fine-motor skills for small component work Excellent verbal communication and customer service abilities Ability to read and interpret technical manuals and documentation 🏃‍♂️ Working Conditions & Physical Demands Extensive daily travel by car or foot in varying weather conditions Frequent lifting (up to 50 lbs), pushing (up to 400 lbs), and tool handling Exposure to solvents, minor cuts, burns, and physical strain Occasional shift work, overtime, and on-call responsibilities High dexterity required for tool use and component repairs 🌟 What Success Looks Like High productivity and technical accuracy Strong mentorship and team influence Exceptional customer satisfaction and territory performance Proactive identification of revenue opportunities Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.