**Position Title:** **Senior Field Representative – Field Services Support** **Reports To:** Corporate HR Specialist **Position Summary** Services and repairs a variety of office equipment at customer locations, typically within a specific geographic area. May serve as a specialist on certain products and/or in a Team Lead or Coordinator capacity. **Industry certification required (1).** **Job Duties and Responsibilities** **Technical Services** Specializes in repair of a core set of highly complex office products Performs full range of procedures: diagnostics, installations, removals, and retrofits Troubleshoots and repairs components on B&W, color, and multifunctional devices Demonstrates required digital competencies and completes training on new equipment Works independently; meets productivity expectations **Technical Expertise & Leadership** Provides 2nd-level technical support to technicians Conducts on-the-job training (OJT) and technical seminars Serves as a role model with professional appearance and behavior Champions team improvement and best practices **Territory & Inventory Management** Manages territory, inventory, and customer relationships Assumes Field Technology Service Manager duties when needed Maintains accurate parts inventory and adheres to back-up procedures Completes administrative tasks in a timely and accurate manner Supports sales through lead generation opportunities **Customer Service** Handles the most challenging service scenarios professionally Acts as liaison for unresolved technical issues Ensures high levels of customer satisfaction Maintains “car stock” inventory Performs other duties as assigned **Qualifications** **Education & Experience** Technical school graduate with 3+ years of related experience Minimum of 2 years as a Technology Service Consultant I Sustained 2-year track record of meeting or exceeding performance expectations At least 1 industry certification Valid driver’s license and insurance as per Ricoh policy **Knowledge, Skills, and Abilities** Strong understanding of electro-mechanical devices and electronics Expert knowledge of assigned equipment Effective, methodical problem solver Excellent communication and customer service skills Proficient in reading technical materials (manuals, parts books, etc.) **Working Conditions & Physical Requirements** Primarily office environments with standard lighting and noise Extensive daily travel required (vehicle or walking territory) in all weather Exposure to minor hazards (cuts, burns) and frequent use of chemical solvents May require shift work, overtime, and on-call availability Regular contact with internal teams and customers **Physical Demands:** Push/pull equipment up to 400 lbs; lift up to 50 lbs Frequent standing, walking, bending, squatting, and kneeling Work in tight/low spaces and upstairs locations Requires use of hand tools and fine motor skills for intricate repairs Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.