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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves - The Senior Facilities Manager (SFM) is responsible for strategic oversight and leadership of all facilities services across multiple client sites. Reporting directly to the Regional FM Director, this role requires exceptional client relationship management and operational leadership to ensure delivery excellence across the portfolio. The SFM will establish and maintain high-level client relationships, develop strategic facilities initiatives, and oversee the implementation of property-specific operating strategies that meet or exceed contractual KPIs and SLAs. The SFM serves as the senior point of contact for client leadership, responsible for portfolio-wide performance, budget management, and team leadership. This position requires developing and implementing best practices, driving continuous improvement initiatives, and representing JLL as a trusted advisor in the client's business and real estate decision-making processes. The SFM will also mentor and develop the facilities management team to ensure consistent service delivery excellence.

What is the day to day?

Strategic Leadership & Client Relationship Management

Build and maintain executive relationships with Client Site Leadership teams (Country Manager, HR, Finance, Legal, IT etc.)

Develop and lead strategic facilities initiatives aligned with client's business objectives

Design and present comprehensive Quarterly/Annual Business Reviews (QBR/ABR) to senior client stakeholders

Lead high-level negotiations with landlords and vendors to ensure optimal service delivery and cost management

Serve as a trusted advisor to clients on facilities best practices, innovations, and industry trends

Portfolio Management & Operational Excellence

Develop and implement strategic sourcing strategies in collaboration with JLL procurement teams

Lead complex project initiatives including major renovations, relocations, and system upgrades

Design and implement strategic space planning solutions to optimize client workplace environments

Direct the development and maintenance of business continuity and emergency response plans

Financial & Contract Leadership

Develop strategic cost-saving initiatives and sustainability programs

Lead contract negotiations and relationship management with key strategic vendors

Establish governance frameworks to ensure contractual compliance and risk management

Create advanced financial modeling and forecasting for capital planning and operational budgeting

Team Leadership & Development

Build, lead, and mentor a high-performing team of facilities professionals

Establish performance objectives and career development paths for team members

Foster a culture of innovation, continuous improvement, and client-focused service delivery

Develop succession plans and identify high-potential talent within the team

Lead change management initiatives to support evolving client requirements

Required Qualifications:

6+ years of progressive experience in facilities management leadership roles within large commercial organizations

Proven track record of managing complex client relationships at executive levels

Fluency in French and English

Strong financial acumen with experience managing large operational and capital budgets

Advanced knowledge of building systems, workplace strategies, and facilities best practices

Experience implementing technology solutions to enhance facilities management operations

Strategic thinking capabilities with the ability to translate business objectives into operational strategies

Exceptional leadership skills with proven ability to develop high-performing teams

Good communication and presentation skills for engaging with executive-level stakeholders

Advanced problem-solving abilities with expertise in developing innovative solutions to complex challenges

Demonstrated experience in leading major facilities projects and change management initiatives

Preferred Qualifications:

Professional certification such as FMP, CFM, or related facility management credential

Experience with project management methodologies

Experience with CMMS systems and building automation technologies

Location:

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.