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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Senior Facility Coordinator

Work Dynamics - Integrated Facilities Management

Assist Facilities Management Team with tactical planning for the team’s goals and objectives.

Assists with receiving and dispatching of work requests to technical staff, vendors or other services providers.

Work order entry and monitoring; redirect work orders that are assigned to wrong vendor or location; request NTE increases and approvals.

Monitor work order SLA adherence.

Assists with the coordination, scheduling, follow-up and satisfaction of maintenance activities.

Coordinates with onsite and regional Facilities team to advance service quality and enhance the client partnership.

·       Manage all outsourced service contracts, including inspections and quality management of service delivery

·       Ensure compliance with client’s policies and procedures

·       Ensure compliance with JLL FM Operations Manual procedures

·       Ensure compliance with contractual SLA in order to meet KPI targets

·       Ensure compliance with all governmental regulations

·       Provide interface with client’s representative and BMO

·       Assist in ensuring the implementation of preventive maintenance program

·       Manage small projects including MAC and liaise with project team for large scale projects to ensure seamless FM operations

·       Carry out periodic FM inspections

·       Ensure defects are identified, captured on the Help Desk and actioned within service levels

·       Coordinate FM team self performed and vendor works on site

·       Monitor works or goods received quality liaising with site Engineer or Technician as necessary and reconcile works or goods received to PO as necessary

·       Ensure the effective completion of all incident reports

·       Manage and update local issues and projects trackers

·       Ensure compliance with Jones Lang LaSalle minimum audit standards

·       Manage end user expectations

·       Proactively identify and investigate potential cost saving or value add opportunities

Delegate for client’s FM stakeholder as required in their absence

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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