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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Senior Facilities Manager

Real Estate Management Services – ESP - Madrid

Job overview

The Senior Manager is a crucial leadership role responsible for the strategic management and optimization of Facility Management (FM) services across multiple sites in Spain, Portugal & Italy. This position requires a visionary leader with extensive FM experience, capable of driving operational excellence, fostering innovation, and delivering exceptional value to the organization and its clients. The ideal candidate will possess a unique combination of technical expertise, business acumen, and interpersonal skills to navigate the complex landscape of multi-site facility management.

Detailed Responsibilities:

Strategic Facility Management:Develop and implement a comprehensive FM strategy aligned with organizational and client objectivesConduct regular SWOT analyses of FM operations and servicesIdentify and capitalize on emerging trends in the FM industryCreate long-term plans for potential facility upgrades, expansions, and consolidationsEstablish and maintain strategic partnerships with key industry playersDevelop contingency plans for various scenarios affecting facility operations

Operations Management:Oversee daily FM operations across multiple French sites, ensuring seamless service deliveryDevelop, implement, and continuously refine standardized processes and proceduresEnsure strict compliance with French and European regulations, including labor code, safety and hygiene standards, and other relevant lawsCoordinate and manage all facility-related projects, including renovations, relocations, and new site setupsImplement and maintain robust quality control measures for all FM servicesOversee space planning and management to optimize workspace utilizationManage security operations, including access control and surveillance systemsCoordinate with IT departments to ensure appropriate infrastructure support for all facilities

Vendor Management:Develop and execute a comprehensive vendor management strategySelect, negotiate, and manage contracts with service providers and suppliersImplement a vendor scoring system to objectively evaluate performanceConduct regular vendor reviews and auditsMaintain strong relationships with key suppliers through regular communication and collaborationEnsure all vendors comply with company policies, legal requirements, and industry standardsImplement a supplier diversity program to support local and minority-owned businessesDevelop and maintain a contingency plan for critical vendor services

Financial Management:Develop and manage annual budgets for all facilities, typically in the range of 10 to 50 million eurosImplement sophisticated financial modeling and forecasting techniquesMonitor and control expenditures, identifying and implementing cost-saving opportunitiesPrepare detailed financial reports and presentations for senior management and stakeholdersAnalyze operational costs and implement efficiency measures across all sitesDevelop and manage capital expenditure plans for major facility improvementsImplement activity-based accounting to accurately allocate FM expensesCollaborate with procurement to optimize purchasing processes and achieve economies of scale

Human Resource Management:Lead, motivate, and develop a diverse team of 50 to 100 facility management professionalsImplement a comprehensive performance management systemConduct regular performance evaluations and provide constructive feedbackIdentify training needs and implement customized development programsEnsure adequate staffing levels and lead recruitment efforts for key positionsFoster a culture of continuous improvement and innovation within the FM teamImplement succession planning for critical rolesManage relationships and negotiations with unions, where applicable

Service Optimization:Implement Lean and Six Sigma methodologies to optimize FM processesDevelop and track a comprehensive set of key performance indicators (KPIs) for all FM servicesUtilize advanced data analytics and visualization tools to identify trends and improvement opportunitiesConduct regular benchmarking against industry standards and best practicesImplement new technologies such as IoT sensors, AI-based predictive maintenance, and smart building systemsDevelop and manage a continuous improvement program with regular kaizen eventsEstablish a knowledge management system to capture and share best practices across sites

Stakeholder Management:Act as the primary point of contact for C-level stakeholders from client organizationsDevelop and maintain strong relationships with key decision-makers in client organizationsRegularly communicate with clients to understand their evolving needs and expectationsProvide strategic advice on facility-related matters to client leadershipPresent comprehensive performance reports and improvement plans to client stakeholdersConduct quarterly business reviews with key clientsDevelop and implement customer satisfaction surveys and act on feedbackManage conflict resolution and escalations with high-level stakeholders

Sustainability and Energy Management:Develop and implement a comprehensive sustainability strategy across all facilitiesSet and achieve ambitious energy reduction and waste management goalsImplement green building certifications (e.g., HQE, BREEAM) across the portfolioMonitor and reduce energy consumption and carbon footprint using advanced energy management systemsEnsure compliance with environmental regulations and corporate sustainability goalsImplement circular economy principles in FM operationsCollaborate with local utilities to participate in demand response programsDevelop and manage a green procurement policy

Emergency Planning and Business Continuity:Develop, implement, and regularly update comprehensive emergency response and business continuity plansConduct regular risk assessments and implement mitigation strategiesOrganize and lead crisis management teamsConduct regular drills and training sessions for staff and occupantsCoordinate with local authorities, emergency services, and other relevant agenciesImplement and manage an emergency notification systemDevelop and maintain a business impact analysis for critical facilities and servicesInnovation and Technology Integration:Stay current with emerging technologies in the FM fieldEvaluate and implement appropriate FM software solutionsLead the digital transformation of FM operationsImplement Building Information Modeling (BIM) for facility managementExplore and implement AI and machine learning applications in FMDevelop a roadmap for smart building implementation across the portfolioHealth and Safety Management:Ensure compliance with all relevant health and safety regulationsImplement and maintain a comprehensive occupational health and safety management systemConduct regular safety audits and risk assessmentsDevelop and deliver safety training programs for staff and contractorsInvestigate incidents and implement corrective actionsManage relationships with regulatory bodies and inspectorsReporting and Communication:Develop and maintain a comprehensive reporting framework for all FM activitiesPrepare and present regular reports to senior management and stakeholdersDevelop and implement a communication strategy for FM initiativesRepresent the FM department in cross-functional meetings and projectsContribute to corporate annual reports and sustainability reports

Qualifications:Master's degree in Facility Management, Engineering, Business Administration, or related fieldMinimum of 12-15 years of facility management experience, with at least 8 years in a leadership roleProven experience managing multiple sites and large-scale operations in FranceIn-depth knowledge of Spanish building codes, regulations, and FM best practicesStrong understanding of French labor law and associated practicesExcellent leadership and team management skills, with experience leading large, diverse teamsAdvanced financial acumen and experience managing large budgets (€10M+)Proficiency with FM software (e.g., IBM TRIRIGA, SAP, Planon) and advanced MS Office skillsFluency in Spanish and English (written and spoken), other European languages a plusSix Sigma Green Belt or Black Belt certification preferredProject Management Professional (PMP) certification desirable

Key Skills:Visionary leadership with the ability to inspire and motivate teamsStrategic thinking and problem-solving skillsExcellent communication and interpersonal skills, with the ability to influence at all levelsStrong negotiation and conflict resolution capabilitiesAdaptability and resilience in a rapidly changing environmentExceptional attention to detail combined with the ability to see the big pictureCustomer-focused mindset with a commitment to service excellenceAnalytical thinking and data-driven decision-making skillsChange management expertiseInnovative mindset with the ability to drive digital transformationHigh ethical standards and commitment to sustainability

Location:

On-site –Madrid, ESP

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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