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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Senior Facilities Manager

Work Dynamics - Integrated Facilities Management

Job Description

You will be experienced in providing outstanding site services management, proactively leading, monitoring and controlling all portfolio activities. You’ll be passionate about state of the art site operations for beautiful office space and effective in sourcing and managing high performing vendors to support the vision. A keen eye for detail, a grasp of financial metrics and world class stakeholder management will be your strong suit.

Leading a diverse and multi-talented team of over 15 specialists, you will role model integrity and accountability whilst maintaining a sense of fun in a fast paced environment. Authenticity and a genuine desire to deliver professional, value-focused services exceeding the Clients expectations will drive your success.

Leadership & Team Management:

Experienced in actively encouraging an environment of teamwork, cooperation, high performance and individuals success, you will realise that the team’s success means your success

Your style of people management will be proactive. You will engage in building a deep understanding of your teams aspirations and career goals, you will be committed to coaching, mentoring and tackling issues head on by building plans to address areas of development

Team development will be thoughtfully achieved through skills and performance assessments, timely training, regular 1:1’s, follow ups and oversight will allow you to manage your team’s workload

Understanding the criticality of hiring, promoting or developing the right people at the right time, you will engage closely with internal COE’s and HR to effectively resource and build workforce planning and succession plans for our teams and vendors

Encouraging your teams to engage with peers on other accounts, attending JLL Integrated Facilities Management events to share knowledge, best practice and sharing market updates will be a key focus

Client & Stakeholder Management:

Unprecedented business growth, working on an exceptionally exciting account with a Client recognised globally as a leader in their industry, you will be personally committed to building your knowledge of their business and relationships with stakeholders to implement strategies and projects to best support our success

Advanced EQ and interpersonal skills will give you an edge when developing and managing relationships. Reading between the lines, maintaining a solution oriented approach and having a keen sense of empathy will enable you to function in a fast moving and high volume environment, with the trust of your stakeholders

Able to navigate a highly matrixed organisation with finesse and balance Clients / stakeholders competing priorities, effectively evaluating and executing independently

A people person, you’ll understand the value of true collaboration and build strong relationships with our HQ, peers and our accounts vendors / partners / project peers (eg, food, security, IT etc)

Responsible for achieving all KPI’s and SLA’s in the Client contract through continuous delivery of exceptional quality service

Operations:

Further development of SOP’s and ensuring smooth procedural implementation will provide seamless service. You will be skilled in simplification and accuracy improvement of work methods to ensure reliability of systems and consistency of delivery

Critical to the role, your input on developing space planning ideas and strategies that meet the changing demands of the business creating both strategic and tactical solutions is key

You’ll play an important role in ensuring the delivery of major/minor capital works projects and associated moves / changes are done in accordance to the guidelines set by our Client

Budgeting and spend management will be a finely tuned skill, you will own financial processes and controls to ensure that the country’s financial operations are meeting or exceeding targets

Educating your team on compliance with JLL and our Client’s H&SE (health & safety environment) and Risk Management policies and procedures

A component of your role will be supporting UX (User Experience) programs, new technology system / tool roll-outs, training programs / workshops etc, through driving implementation and consistency

Reporting, analysis, data driven decisions will be your , you’ll be confident and well informed when conducting presentations

Sourcing & Vendor Management:

Oversee all vendor contracts to ensure that they are professionally delivered with value for money outcomes, well-monitored and re-negotiated as required to ensure the best value to the Client

Ensure the strategic sourcing initiatives across the portfolio are followed and all the JLL provided tools are utilised.

Provide guidance to the site teams to ensure appropriate processes are followed to conduct major sourcing/procurement activities

Ensure vendors performance is managed, and all services are delivered as per the contract

The person we need will know:

A large scale FM Account/Portfolio management experience in a multinational environment with tactical experience of vendor management, budgeting & spend management, sourcing, space planning/MAC, hard services and office fit-out projects

Experience working in a tech sector environment an advantage

Excellent people skills and ability to interact with a wide range of stakeholders

Knowledge of local occupational health and safety requirements

Knowledge of critical facilities

Knowledge of vendor management for specialized services

Has an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)

Ability to understand and interpret commercial contracts

Strong budget management and financial analysis skills

Strong PC literacy and proven ability to manage daily activities using various systems.

Experience with Client reporting and preparation of reports

The person we need will be:

Confident, clear and comfortable in communicating with a diverse groups at all levels of the organisation. You understand when to provide high level and concise updates, and the time for a more detailed analysis and update. Your written communication will be just as good, with an eye for detail, awareness of perspectives and focus on our desired outcome

Good presentation skills

Self-motivated; confident & energetic

Ability to work across multiple, matrix reporting environments and prioritise activities accordingly

Ability to effectively deal with stressful situations

Flexible – able to adapt to rapidly changing situations

Strongly goal-oriented – able to focus on meeting all performance targets

Team player – able to cooperate and work well with others to meet targets

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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