JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

We have an exciting opportunity for a Senior Facilities Manager to join our Not for Profit Client; the organisation has a strong focus on caring for people. You will be based at the client premises; and will be required to support with optimising the client’s property portfolio. The focus is on building strong relationships, productivity improvements and achieving high customer satisfaction.

Local travel (site inspections) will be required (client company car available for use).

This exciting role will include responsibilities across a range of services, including financial, technical, maintenance, procurement, asset and vendor management programs. The portfolio includes a mixture of commercial and residential assets including the clients corporate head office.

Some of the key responsibilities we want you to manage include:

Client/Stakeholder Management

Maintain high level of client relationships at the highest levelsEnsure CPL is provided with a consistent framework and resource base to drive service delivery integrationDevelop in-depth understanding of CPL’s issues to allow the provision of meaningful advice and directionSingle point of contact for resolving issues, and for expanding use of JLL’s servicesEnsure no overlap or conflicting activities, or conflict of interest, in provision of servicesImprove performance via ongoing monitoring of client relationships, applying strategic thinking, planning and efficient operationsEnsure no overlap or conflicting activities, or conflict of interest, in provision of servicesEmpower the Account team to gain in-depth understanding of  CPL’s key issuesSupport the Account team to be high performing and engagedTransfer best practices by participating with a community of JLL Client Relationship Managers who can share information, success stories, challenges and opportunitiesEstablish the vision and strategy of the account plans and ensuring the client receives exceptional delivery of their requirements.Understand the client’s key business drivers, focus the account team to ensure those priorities are aligned with our deliverablesWork with support functions teams (HR, SCMP, EOS and Finance) to ensure smooth delivery at all sites.

Financial Management

Meet the agreed growth targets for the account.Be responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtor’s targets.Look for opportunities to cross-sell services.Assist finance teams for collection of fees from client and tracking of outstanding paymentsAccountable for the service delivery to meet contractual obligations of Jones Lang LaSalleActively manage the professional development of all direct reports

Contract Management

Ensure adherence to the contractResponsible for the achievement of key performance indicators, service levels and other measures as contractedAssist and manage the change control processEnsure governance is followed at all locations

Operations

Assist with the implementation of technology systems to support service delivery, and ensure the required reporting from the systemsDevelop and implement standard operating procedures and processes for new accounts.Develop, implement and manage all local initiatives and programs for the Work Dynamics team.Drive client specific initiatives such as savings targets, benchmarking and best practicesSource, transfer and implement best practices to the accountDrive consistency in the account e.g. in reporting, standard operating procedures, systems and HR practices.Establish consistency in the monthly reporting across the JLL portfolio.Prepare reporting to the satisfaction of the Client

Sounds like you? This is what we are looking for:

A motivated self-starter with a proven track record of successfully delivering best practice and quality to their client. An engaging people manager who thrives on inspiring and developing their team.4+ years experience in facilities, property management, or related fieldHas experience working in corporate environments include dealings with Executive level.Knowledge of local occupational health and safety requirementsKnowledge of critical facilitiesKnowledge of vendor management for specialized servicesUnderstands basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)Proven capacity to understand and interpret commercial contracts.Strong budget management and financial analysis skillsThe occupant must hold a current and valid Driver’s License

What you can expect from us: 

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number LMREQ424318

Location:

On-site –Brisbane, QLD

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.