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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Here's a comprehensive job description for an Assistant Facilities Manager role within a global client account at JLL, incorporating the aspects you mentioned:

Senior Facilities Manager

Real Estate Management Services – DEU, MUC/FRA

Job Overview

The Senior Facilities Manager is a pivotal leadership role responsible for strategically managing and optimizing facilities management (FM) services across multiple locations throughout Germany. This position demands a visionary leader with extensive experience in FM, who can drive operational excellence, foster innovation, and deliver exceptional value to both the organization and its clients. The ideal candidate will possess a unique blend of technical expertise, business acumen, and interpersonal skills to navigate the complex landscape of multi-site facilities management in the German market.

Detailed Responsibilities

Strategic Facilities Management

Develop and implement a comprehensive FM strategy aligned with organizational goals and client objectivesConduct regular SWOT analyses of FM operations and servicesIdentify and capitalize on emerging trends in the FM industryCreate long-term plans for facility upgrades, expansions, and potential consolidationsEstablish and maintain strategic partnerships with key industry playersDevelop contingency plans for various scenarios affecting facilities operations

Operations Management

Oversee day-to-day FM operations across multiple German sites, ensuring seamless service deliveryDevelop, implement, and continuously refine standardized processes and proceduresEnsure strict compliance with German and EU regulations, including arbeitsschutzgesetz (occupational safety and health act), brandschutzverordnung (fire protection ordinance), and other relevant lawsCoordinate and manage all facility-related projects, including renovations, relocations, and new site setupsImplement and maintain robust quality control measures for all FM servicesOversee space planning and management to optimize workspace utilizationManage security operations, including access control systems and surveillanceCoordinate with IT departments to ensure proper infrastructure support for all facilities

Vendor Management

Develop and execute a comprehensive vendor management strategySelect, negotiate, and manage contracts with service providers and suppliersImplement a vendor scorecard system to objectively assess performanceConduct regular vendor reviews and auditsFoster strong relationships with key vendors through regular communication and collaborationEnsure all vendors comply with company policies, legal requirements, and industry standardsImplement a vendor diversity program to support local and minority-owned businessesDevelop and maintain a contingency plan for critical vendor services

Financial Management

Develop and manage annual budgets for all facilities, typically ranging from €10-50 millionImplement sophisticated financial modeling and forecasting techniquesMonitor and control expenses, identifying and implementing cost-saving opportunitiesPrepare detailed financial reports and presentations for senior management and stakeholdersAnalyze operational costs and implement efficiency measures across all sitesDevelop and manage capital expenditure plans for major facility improvementsImplement activity-based costing to accurately allocate FM expensesCollaborate with procurement to optimize purchasing processes and achieve economies of scale

People Management

Lead, motivate, and develop a diverse team of 50-100 facilities management professionalsImplement a comprehensive performance management systemConduct regular performance evaluations and provide constructive feedbackIdentify training needs and implement tailored development programsEnsure adequate staffing levels and lead recruitment efforts for key positionsFoster a culture of continuous improvement and innovation within the FM teamImplement succession planning for critical rolesManage union relations and negotiations, if applicable

Service Optimization

Implement Lean and Six Sigma methodologies to optimize FM processesDevelop and track a comprehensive set of key performance indicators (KPIs) for all FM servicesUtilize advanced analytics and data visualization tools to identify trends and improvement opportunitiesConduct regular benchmarking against industry standards and best practicesImplement new technologies such as IoT sensors, AI-driven predictive maintenance, and smart building systemsDevelop and manage a continuous improvement program with regular kaizen eventsImplement a knowledge management system to capture and share best practices across sites

Client Stakeholder Management

Act as the primary point of contact for C-level client stakeholdersDevelop and maintain strong relationships with key decision-makers in client organizationsRegularly communicate with clients to understand their evolving needs and expectationsProvide strategic advice on facilities-related matters to client leadershipPresent comprehensive performance reports and improvement plans to client stakeholdersConduct quarterly business reviews with key clientsDevelop and implement customer satisfaction surveys and act on feedbackManage conflict resolution and escalations with high-profile stakeholders

Sustainability and Energy Management

Develop and implement a comprehensive sustainability strategy across all facilitiesSet and achieve ambitious targets for energy reduction and waste managementImplement green building certifications (e.g., LEED, BREEAM) across the portfolioMonitor and reduce energy consumption and carbon footprint using advanced energy management systemsEnsure compliance with environmental regulations and corporate sustainability goalsImplement circular economy principles in FM operationsCollaborate with local utilities to participate in demand response programsDevelop and manage a green procurement policy

Emergency and Business Continuity Planning

Develop, implement, and regularly update comprehensive emergency response and business continuity plansConduct regular risk assessments and implement mitigation strategiesOrganize and lead crisis management teamsConduct regular drills and training sessions for staff and occupantsCoordinate with local authorities, emergency services, and other relevant agenciesImplement and manage an emergency notification systemDevelop and maintain a business impact analysis for critical facilities and services

Innovation and Technology Integration

Stay abreast of emerging technologies in the FM spaceEvaluate and implement appropriate FM software solutionsLead the digital transformation of FM operationsImplement Building Information Modeling (BIM) for facility managementExplore and implement AI and machine learning applications in FMDevelop a roadmap for smart building implementation across the portfolio

Health and Safety Management

Ensure compliance with all relevant health and safety regulationsImplement and maintain a comprehensive occupational health and safety management systemConduct regular safety audits and risk assessmentsDevelop and deliver safety training programs for staff and contractorsInvestigate incidents and implement corrective actionsManage relationships with regulatory bodies and inspectors

Reporting and Communication

Develop and maintain a comprehensive reporting framework for all FM activitiesPrepare and present regular reports to senior management and stakeholdersDevelop and implement a communication strategy for FM initiativesRepresent the FM department in cross-functional meetings and projectsContribute to corporate annual reports and sustainability reports

Qualifications

Master's degree in Facilities Management, Engineering, Business Administration, or related fieldMinimum 12-15 years of experience in facilities management, with at least 8 years in a senior roleProven experience managing multiple sites and large-scale operations in GermanyIn-depth knowledge of German building codes, regulations, and FM best practicesStrong understanding of German labor laws and practicesExcellent leadership and team management skills, with experience leading large, diverse teamsAdvanced financial acumen and experience managing large budgets (€10M+)Proficiency in FM software (e.g., IBM TRIRIGA, SAP, Planon) and advanced MS Office skillsFluency in German and English (both written and spoken), additional European languages a plusGEFMA Certified Facility Manager, IFMA Certified Facility Manager (CFM), or equivalent professional certification requiredSix Sigma Green Belt or Black Belt certification preferredProject Management Professional (PMP) certification desirable

Key Competencies

Visionary leadership with the ability to inspire and motivate teamsStrategic thinking and problem-solving skillsExcellent communication and interpersonal skills, with the ability to influence at all levelsStrong negotiation and conflict resolution abilitiesAdaptability and resilience in a fast-paced, ever-changing environmentExceptional attention to detail combined with the ability to see the big pictureCustomer-focused mindset with a commitment to service excellenceAnalytical thinking and data-driven decision-making skillsChange management expertiseInnovation mindset with the ability to drive digital transformationStrong ethical standards and commitment to sustainability

This comprehensive job specification outlines the extensive responsibilities, qualifications, and competencies required for a Senior Facilities Manager overseeing multiple locations in Germany. It emphasizes the strategic nature of the role, the breadth of technical and managerial skills required, and the importance of driving innovation and excellence in facilities management.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

Location:

On-site –Frankfurt am Main, DEU, Munich, DEU

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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