Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Senior Associate

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.

We are seeking a skilled ServiceNow Business Analyst who possesses a 50/50 balance of platform technical knowledge and business acumen. The successful candidate will play a crucial part in helping our customers explore the platform product lines and designing solutions that meet their specific business requirements. Your responsibilities will include coordinating with product teams and ensuring a seamless customer experience.

Key Responsibilities

Conduct workshops and meetings to gather requirements from stakeholders.Analyze and determine solutions in collaboration with solution architects and product management teams.Present solutions for ServiceNow modules to stakeholders based on feedback from the solution architect and product management team.Create design documents, user stories, and requirements tracker for ServiceNow modules.Prepare clear and concise user stories for ServiceNow modules based on the gathered requirements for the development team.Utilize strong business acumen and communication skills to effectively gather requirements by asking insightful questions and applying the "5 Whys" technique.

Qualifications

At least 2 years of proven experience as a Business Analyst, preferably in ServiceNow or similar platforms.Strong technical knowledge of the ServiceNow platform and its modules.Excellent understanding of business processes and ability to translate them into technical solutions.Proven ability to run workshops and meetings to gather requirements.Strong analytical and problem-solving skills.Exceptional written and verbal communication skills.Ability to work collaboratively with cross-functional teams.Detail-oriented with excellent organizational skills.Strong business acumen and the ability to understand and address customer needs. Upper-intermediate English proficiency

All qualified applicants will receive consideration for employment at PwC without regard to ethnicity ; creed; color; religion; national origin; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.

Understand the importance of have a correct information managementKnowledge of Information Security and Data Protection Correct Information Security Management

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Business Analysis, Communication, English Language, Logical Thinking, ServiceNow Platform

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Computer Engineering, Computer Program Installation, Computer Programming, Computer Technical Support, Creativity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Incident Management and Resolution (IMR), Inclusion, Information and Communications Technology (ICT), Intellectual Curiosity, IT Infrastructure Upgrades, IT Operations, IT Operations Management, IT Project Lifecycle, IT Support, IT Troubleshooting, Learning Agility {+ 11 more}

Desired Languages (If blank, desired languages not specified)

English

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date