Company description Publicis Media is one of the four solutions hubs of Publicis Groupe, alongside Publicis Communications, Publicis Sapient and Publicis Healthcare. Led by Steve King, CEO, Publicis Media is comprised of Starcom, Zenith, Digitas and Spark Foundry, powered by digital-first, data-driven global practices that together deliver client value and business transformation. Publicis Media is committed to helping its clients navigate the modern media landscape and is present in more than 100 countries with over 23,500 employees worldwide Overview Responsibility and Focus Work with wider team to handle day-to-day operations of client’s social activity Key responsibilities include gathering insights to supercharge social ideas, coordinating between suppliers & internal team, and delivering best-in-class social content Main Tasks Technical & Product Write, edit, and proofread content in both Arabic and English Vary copywriting voice, style, and other characteristics demanded by industry, target audience, social platform, and objective Film, edit and publish content across different social media channels in real-time during on-ground events Set up social listening monitors & conduct regular social listening exercises Perform daily quality assurance of community management to ensure all customers inquiries and complaints are handled accurately and in a timely manner Create weekly competitive alerts by monitoring social media activity of competition Track social content performance on the different channels and formulate daily, weekly, and monthly reports Assemble creative briefs for multi-media designer and freelancers within social media specifications Business Acumen & Operational Efficiency Engage with client stakeholders on daily basis Secure price quotations from suppliers and freelancers Maintain up-to-date knowledge of content and technology trends Execute projects with excellence Maintain positive relationships with all vendor partners and teammates Innovative & Analytical Mindset Report on and analyse competitor and brand activity Synthesise social sentiment for takeaways on brand perception Suggest ways to leverage latest content and technology trends to clients’ benefit Propose fresh ideas for social content People & Leadership Seeks others' feedback to develop self-awareness, strengths and address development area. Is able to proactively raise issues to improve effective team working and collaboration. Is able to communicate confidently in a clear, concise and articulate manner. Collaborates with stakeholders and embraces an inclusive based environment. Is able to make valuable contributions to discussions and brainstorming sessions, providing insight and point of view. Able to build relationships quickly with others and engages personally with peers and clients. Treats others with respect, listens to other perspectives, especially when they are different from own. Able to tackle problems in a timely manner and develop contingency plans that focus on problem resolution. Drives a culture of trust with Peers, clients and all other stakeholders. Self Is able to take ownership for actions and deals with consequences in a mature manner. Able to adjust performance based on experiences and feedback and showcases agility and flexibility. Displays openness to the ideas of others and leverages them when beneficial for the business. Showcases curiosity and open mindset towards new ways of doing things. Is able to set high impact objectives and goes above and beyond to exceed performance. Demonstrates the Growth Mindset and is able to take ownership of personal development and growth. Capable of constructively challenging the status-quo and takes risks to challenge internal and external perspectives. Approaches situations and individuals with honesty, integrity and humbleness. Displays resilience and maintains drives and a positive outlook when faced with challenges. Qualifications Education and Experience Required 2-3 years professional experience in similar role Bachelor’s degree in communication, journalism, business, or related field Excellent written and verbal communication skills Experience with social listening tools is ideal Bi-lingual (English / Arabic) proficiency is ideal Writing in Khaleeji / GCC dialect (in addition to classical Arabic) is a plus Highly computer literate Knowledge of the different social media platforms and post formats Additional information R-2739 P-3102