Ensure timely, accurate and profitable delivery & pick up of shipments to/from customers as per contractual terms and conditions through effective management of Area operations Oversee the management of Area Operations to ensure efficient operations Drive key performance metrics for various operations processes in the Area. Ensure adherence to Standard Operating Procedures and Execution Excellence in the Area (e.g. On-time delivery performance, Transit times, RTO reduction, Timely connectivity onto the network, Reduction in errors, etc.) Support RSP Operations and development, etc. in the area as per the organization strategy Support the operations capability building initiatives in the Area by facilitating the conduct of various functional training programs for operations teams. Ensure optimum productivity and utilization of fleet (feeder and milk runs) in the Area. Ensure safety and security of all shipments in the Area.

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