Experience on successfully handling the team to manage the 24*7 Operation. Need to manage the rostering & skills development through coaching and training on process and technology . Handling the customer escalation and provide the solution timely. Good Communication, Analytical & Liaising skill to manage the partner and get them convince through the logical inputs. Measurement of the all KPIs & Performances of the all Lease partners as per the agreement. Hands on experience on MS Excel & PowerPoint to present the team/function performance. Need to measure the productivity of team and enhance the skill set of team. Key Learner and innovative mind set to convert the manual jobs to automated through Tools. Auditing the work performance of the team and appraise subordinates. Promote a culture a proactive approach and ownership among the engineers. Process enhancement and strengthen to improve the performance.