Job Title:

Senior Exchange Infrastructure Engineer

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

This is a 100% work-from-home opportunity.

The client operates multiple hubs across the U.S., so flexibility with different time zones is important.

We cannot consider candidates who require visa sponsorship or C2C arrangements.

The ideal candidate will possess at least 8 years of IT experience and technical proficiency in Microsoft Exchange Server and a proven ability to engage with enterprise customers effectively. This role requires excellent communication skills, strong troubleshooting capabilities, and a passion for technology innovation. Candidates should have a solid understanding of on-premises/hybrid/Exchange Online infrastructures and PowerShell/Scripting, . A proven track record in designing, deploying, and managing Exchange environments, along with a solid understanding of Active Directory, is essential. The ability to adapt to change, handle critical issues, and work both independently and as part of a team is crucial for success in this role.

Key Skills:

Customer Engagement:

Experience with enterprise customers.Face-to-face engagement skills.Strong written, oral, and presentation capabilities.

Technical Proficiency:

Expertise in on-premises/hybrid/Exchange Online infrastructures.Proficient in PowerShell/Scripting and Microsoft’s Modern IT Architecture.Deep knowledge of Exchange server architecture (2010, 2013, 2016, 2019) and online services.

Problem-Solving:

Strong troubleshooting skills in Exchange server environments.Ability to handle critical customer issues effectively.

Innovation and Adaptability:

Passion for innovative technology and driving customer transformation.Ability to adapt to change and balance business and technical aspects.

Teamwork and Independence:

Self-reliant and strong team player.Experience in fast-paced environments with changing requirements.

Technical Management:

Experience in architecture design, deployment, technology management, and optimizations.Understanding of SMTP, Failover Clustering, and Active Directory (2008/2016).

The base salary range for this position  is $91,457 - $137,186 plus incentives that  align with individual and company performance.

Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. 

As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The deadline to apply for this position is June 5, 2025.

Location:

USA, TX, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

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To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.