We’re seeking detail-oriented and empathetic professionals to join our Complaints & Escalations Team. In this role, you’ll handle escalated customer complaints related to credit cards, checking accounts, and business services. You’ll be responsible for managing cases from intake to resolution, ensuring each customer concern is addressed thoroughly and professionally. What You’ll Do + Take ownership of escalated complaints and manage them through resolution. + Communicate directly with customers to understand and resolve their concerns. + Collaborate with internal departments to gather information and coordinate solutions. + Document all actions and decisions in a web-based case management system. + Review complaints for regulatory and non-regulatory issues and classify risks appropriately. + Respond independently to high-level escalations and ensure compliance with internal standards. What We’re Looking For + Experience in complaint handling, escalation resolution, and banking customer service. + Strong verbal communication skills, especially in de-escalating sensitive situations. + Excellent written communication for email correspondence and documentation. + Ability to manage multiple cases simultaneously (typically 5–10 active cases). + Comfortable navigating multiple systems and tools in a remote work environment. + Strong organizational skills and attention to detail. Preferred Skills + Familiarity with financial services or banking environments. + Proficiency in Microsoft Office Suite. + Tech-savvy and able to troubleshoot basic remote work setup issues. Pay and Benefits The pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Sioux Falls,SD. Application Deadline This position is anticipated to close on Jun 27, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.