JOB PROFILE SUMMARY: Provides technical support in the development and implementation of customer applications and company products.  Conducts on-site enhancements, maintenance and support for new and existing systems.  Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals.   Diagnoses, troubleshoots and repairs technical problems.  Knowledgeable of company and third party vendor products utilized in the customer's application/systems.   
COMPLEXITY/CONTRIBUTION: Incumbents are gaining exposure to some of the complex tasks within the job function.  Has mastered most of the basic job duties.
INDEPENDENCE: Incumbents are still occasionally directed in several aspects of their work.  However more straightforward tasks are accomplished without assistance.
SKILLS/EXPERIENCE: General proficiency with tools, systems, and procedures required to accomplish the job.  May need to consult with Sr./Specialist staff members on some technical issues.

Please Note:

'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'