Uniteds Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

This operational support and project leader position is designed to leverage the candidate’s knowledge of United’s Best Practices, tools, and processes within the Digital Technology – Field Services organization. The successful candidate will posess the ability to lead and mentor junior Engineers and contractors as needed.

The role is responsible for managing all logistical aspects of medium to large-sized projects, helping coordinate project and resource plans, training of airport staff, and ensuring functionality and quality of the delivered solution. They will oversee projects such as Local Area Network (LAN), Wide Area Network (WAN), Voice Over IP (VOIP), Closed Circuit Television (CCTV), Audio Visual (A/V) technology platforms, mobility platforms, and infrastructure activities that comply with United’s IT critical infrastructure standards. The role will include interfacing between Field Services and internal external business partners and vendors.

The successful candidate must possess excellent organization and communication skills, a strong background in project management, a strong understanding of telecommunications standards and practices, and excellent customer service skills. The candidate values cultural, ethnic, gender, and other individual differences in people and creates an environment of learning, valuing, encouraging, and supporting differences.

Oversees DT projects and technology support for an assigned set of large and small line stationsOther sites may include customer service centers, contact centers, and all other United Airlines facilitiesDuties include walkthroughs, site surveys, Digital Technology (DT) equipment support, preventative maintenance, mobility product support, DT network infrastructure support, operational equipment and communication rooms, base location inventory management and supply storageStation ownership – Establishes relationships with the leadership of the airports/stations they overseeThis includes completing regular station visits, communicating with station leadership on project status and the current state of technology at the station, and completing the station visit checklist when visiting the airportPerforms system maintenance/administration, diagnostics, imaging of PCs and mobile devices, installation and removal of PC equipment, assist end users with troubleshooting of device performance issueAttends regional project meetings and provides project tracking and analysisSupports the integration of vendor tasks and tracks and reviews vendor deliverablesCoordinates activities with internal/external technology owners/service providersNetwork Engineering, WAN Engineering, WiFi Engineering, Mobility Engineering and Electrical contractorsMentor junior engineers and contractors to build their skillsets and teach United DT Best PracticesEnsures the Main Distribution Frame (MDF) room and Intermediate Distribution Frame (IDF) conform to established enterprise/industry standards Building Industry Consulting Service International (BICSI), Electronic Industries Alliance (EIA), Telecommunications Industry association (TIA)

Uniteds Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

This operational support and project leader position is designed to leverage the candidate’s knowledge of United’s Best Practices, tools, and processes within the Digital Technology – Field Services organization. The successful candidate will posess the ability to lead and mentor junior Engineers and contractors as needed.

The role is responsible for managing all logistical aspects of medium to large-sized projects, helping coordinate project and resource plans, training of airport staff, and ensuring functionality and quality of the delivered solution. They will oversee projects such as Local Area Network (LAN), Wide Area Network (WAN), Voice Over IP (VOIP), Closed Circuit Television (CCTV), Audio Visual (A/V) technology platforms, mobility platforms, and infrastructure activities that comply with United’s IT critical infrastructure standards. The role will include interfacing between Field Services and internal external business partners and vendors.

The successful candidate must possess excellent organization and communication skills, a strong background in project management, a strong understanding of telecommunications standards and practices, and excellent customer service skills. The candidate values cultural, ethnic, gender, and other individual differences in people and creates an environment of learning, valuing, encouraging, and supporting differences.

Oversees DT projects and technology support for an assigned set of large and small line stationsOther sites may include customer service centers, contact centers, and all other United Airlines facilitiesDuties include walkthroughs, site surveys, Digital Technology (DT) equipment support, preventative maintenance, mobility product support, DT network infrastructure support, operational equipment and communication rooms, base location inventory management and supply storageStation ownership – Establishes relationships with the leadership of the airports/stations they overseeThis includes completing regular station visits, communicating with station leadership on project status and the current state of technology at the station, and completing the station visit checklist when visiting the airportPerforms system maintenance/administration, diagnostics, imaging of PCs and mobile devices, installation and removal of PC equipment, assist end users with troubleshooting of device performance issueAttends regional project meetings and provides project tracking and analysisSupports the integration of vendor tasks and tracks and reviews vendor deliverablesCoordinates activities with internal/external technology owners/service providersNetwork Engineering, WAN Engineering, WiFi Engineering, Mobility Engineering and Electrical contractorsMentor junior engineers and contractors to build their skillsets and teach United DT Best PracticesEnsures the Main Distribution Frame (MDF) room and Intermediate Distribution Frame (IDF) conform to established enterprise/industry standards Building Industry Consulting Service International (BICSI), Electronic Industries Alliance (EIA), Telecommunications Industry association (TIA)What’s needed to succeed (Minimum Qualifications):

Bachelors degree in Computer Science or Information Technology related field3 years of relevant experienceStrong verbal and written communication skillsTechnical aptitude and ability to learn new technologiesExperience leading mid to large-size projectsAbility to communicate solutions to both technical and non-technical audiencesAptitude for problem solving, looking beyond the obvious and not stopping at the first answerStrong level of poise in high pressure environmentsActive commitment to self-developmentKnowledge of low voltage and fiber standardsAbility to travel up to 50%, both domestically and internationallyAbility to provide on-site support and on call 24x7x365, as neededAbility to work after-hours and weekends, as neededMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionWhat’s needed to succeed (Minimum Qualifications):

Bachelors degree in Computer Science or Information Technology related field3 years of relevant experienceStrong verbal and written communication skillsTechnical aptitude and ability to learn new technologiesExperience leading mid to large-size projectsAbility to communicate solutions to both technical and non-technical audiencesAptitude for problem solving, looking beyond the obvious and not stopping at the first answerStrong level of poise in high pressure environmentsActive commitment to self-developmentKnowledge of low voltage and fiber standardsAbility to travel up to 50%, both domestically and internationallyAbility to provide on-site support and on call 24x7x365, as neededAbility to work after-hours and weekends, as neededMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position