We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you`ll do:

Within the Customer Services & Delivery (CS&D) Line of Business, SAP Enterprise Cloud Services (ECS) supports customers throughout their cloud transformation and SAP S/4HANA adoption journey. We run the Intelligent Enterprise so they can be an Intelligent Enterprise. Our portfolio of SAP Private Cloud and SAP Cloud Application Services turns SAP products into a solution-as-a-service on customer’s preferred infrastructure, including Hyperscalers, as one SAP. 

The Enterprise Cloud Services (ECS) Delivery team acts as the bridge for fulfilling SAP’s vision and ECS’s mission for accelerating our customers’ cloud transformation and delivering on RISE with SAP. We successfully do this supporting our ECS Portfolio Adoption, providing state-of the-art security compliance & governance and technology platform, ensuring high availability, automation, and best-in-class support experience & encouraging our teams to grow, develop necessary future skills and build a strong culture.  

ECS Delivery is responsible for running customer landscapes around the globe in a 24x7 operations model. We manage a wide variety of business-critical SAP systems and applications in a global delivery model. We are responsible for building and operating customer systems for ECS.   

You are part of the Monitoring CoE and so far, our team is responsible for the application and database and now we also take over the infrastructure area. You work with other new team members to take over Infra Monitoring, build synergies with App/DB Monitoring, and work to continuously improve our service.

 

Core Technical Expertise:

Automation, Virtualization, Containers: Expert in Linux, Ansible, Terraform, Python, and Bash. Strong proficiency with Docker, Kubernetes (including Helm), and VMware vCenter. Monitoring & Observability: Expert in Prometheus and Grafana (across all layers: hardware, hypervisor, OS, containers, applications). Hands-on experience with Promtail, Loki, OpenTelemetry, ELK stack, and Jaeger. DevOps Tooling: Experienced with ArgoCD and Workflows, GitHub Actions, Jenkins, YAML and JSON, REST APIs, forward & reverse proxies, load balancers, Kubernetes Ingress, and MongoDB. ITSM & Alerting Integration: Integration experience with ServiceNow, JIRA, Microsoft Teams, and PagerDuty. Certifications (Must-Have): AWS Certified (Cloud) Red Hat Ansible Certified (Automation) CNCF Certified Kubernetes Administrator (CKA)

  

Additional Role Requirements:

Deep technical understanding of server infrastructure End to end / customer-oriented view and analytical skills Excellent communication with the ability to engage effectively with stakeholders, customers and partners Basic understanding of Cloud based processes and operations Strong problem-solving and analytical skills, with a focus on continuous improvement and operational excellence.  Fluency in English language and the ability to work in global, multi-cultural teams is a key requirement. Flexibility, Openness, Reliability and willingness to grow and adapt in a dynamic working environment.

 

Meet your team:

SAP Enterprise Cloud Services enables our customers to focus on driving innovation for the future with a focus on flexibility and simplification. We provide customers with a scalable and adaptable operating model, secure and resilient best-in-class technology, and IT governance to ensure production availability across the application and infrastructure landscape.

ECS Delivery is the operational organization and our XDU Delivery unit, of which you will be part, is responsible for all cross topics which are necessary to smoothly run the business. Our Unit runs Cross Projects, represents the Process Managers,operate the Tools Operation Control Center (TOCC) and taking care for Monitoring as well as for Data Quality Management.

Most of your team members are currently located in Germany and India, but whole ECS as stakeholder is distributed around the globe.

#SAPECSCareers

 ​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 429039  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.