About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Senior Engineer

Location: Czechia, virtual
Grade: 8

Position summary:
 

Field Based, Position will be a player-coach to NCR Voyix Field Technicians or 3rd Party Technician’s; Support will include problem identification, answer incoming support phone calls from field technicians, analysis, diagnosis and resolution; Presents and gains agreement for problem isolation, solution creation and implementation plans, both on-site support and remote support to Field Technicians.  Will be required to run Service Requests either for problem resolution or at times of high demand.

Responsibilities:

Field Training/Mentoring responsibility; develop and deliver technicians training/mentoring as required and agreed with your manger and Global Technical Support.Utilize Knowledge Systems provided by NCR Voyix as appropriate to find solutions to known problems; Responsible for ensuring that solutions provided are successful.When no known solution can be identified, responsible for the escalation of issues to Global Technical Support; Position retains ownership of all escalated problems/issues through to resolution except when this responsibly has been taken by Global Technical Support and are responsible for ensuring that NCR Voyix Management is informed if resolution to a problem will take longer than contractual agreements requireWith the wide array of sources, the position may involve support for multiple product lines across different industries, including Retail and Restaurants.Position may involve being the technical lead for on-site installations, upgrades or other deployment projects. Involving NCR Voyix or 3rd party contractors.Reporting and analysis of key KPIs as defined by your manager.You may be required to enter a on call support Rota to support the whole field.You may be required to cover your managers responsibilities from time to time.

Qualifications:

Experience in NCR Voyix or similar company in Field Service Delivery roleAbility to effectively communicate to internal and external customers at all levels while protecting the company's positionGood problem-solving skillsAdapts communications to the intended audienceListens to understand and fosters open communicationsGood Mentoring SkillsConveys a sense of urgency and drives issues to closureExcellent IT skillsAbility to gather, organize and present information in a focused and concise manner
 

Requirements of the Role:

Must be licensed to operate a motor vehicle in your jurisdiction, and agree to periodic and controlled review of telematics (GPS) data for risk analysis of driving behavior while conducting company business in a company provided vehicle (as applicable)

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”