Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions.
RoleSenior Engineer – Solutions EngineeringResponsibilities• Troubleshoot and resolve escalated technical support issues impacting global customers.• Facilitate escalations and drive effective follow-up with Development & Engineering teams on highly complicated incidents.• Own relationships with customers and serve as technical point of contact during issue resolution.• Responsible for uninterrupted service for new implementations as per agreed service levels• Perform product fixes as needed either directly or with product Engineering assistance• On time escalation & effective follow up with Development & Engineering teams on highly complicated incidents.• Work with product team to introduce product improvements into the product road map.• Upskill and train Tech Support teams to handle recurring issues.• Extensive creation & usage of Knowledge articles on service-related issues and topics• Drive process improvement and increase knowledge sharing within the organization.• Upskill and train technical support team members to handle recurring issues• Develop and maintain effective troubleshooting flows for customers and fellow support personnel.Candidate Profile• Bachelor’s in Computers, Electronics or Electrical Engineering, or any another closely related engineering discipline; or equivalent experience.• 5+ years of working experience in an integrated hardware and software organization, working with teams focused on Engineering, testing, and product management.• Working experience with Linux• Knowledge of networking; a solid understanding of wireless networking (802.11, 802.15.4) concepts, networks configuration and troubleshooting• Familiarity with Cloud Infrastructure technologies: HTML, java script, Java, application servers, modern REST APIs.• Knowledge of IOT/Embedded systems is a huge plus.• UNIX/Linux shell scripting• Experience with VMWare and enterprise and cloud virtualization• SQL query language and relational database systems• Excellent client-facing communication skills• Excellent analytical skills• Strong organizational and time management skills• Experience with IoT, Workplace Experience, or Building Technologies• Curiosity and willingness/desire to learn about different areas of technology.• Flexibility on work timings and shifts.
About UsWe’re Siemens. A collection of over 372,000 minds building the future, one day at a time. We're dedicated to quality and equality, and we welcome applications that reflect the diversity of the communities we work in. Bring your curiosity and imagination and help us shape tomorrow.Want to join us and be a Future Maker?We are looking forward to receiving your online application. Please ensure you complete all areas of the application form, to the best of your ability to help us review your suitability for the role.