Senior Engineer, Customer Quality Requisition ID: 43187 Job Location(s): Oragadam, IN Employment Type: Full Time Segment: Danfoss Climate Solutions Segment Job Function: Quality and Environment, Health and Safety (EHS) Work Location Type: On-site **Job Description** We are looking for a Senior Engineer, Customer Quality who will be responsible for ensuring customer satisfaction through proactive quality management and problem resolution. This role involves collaborating with internal teams and external customers to identify, analyze, and resolve quality issues, implement preventative measures, and drive continuous improvement. The Senior Engineer will act as a key point of contact for customer quality concerns and will champion a customer-centric approach to quality throughout the organization. **Job Responsibilities** + Act as the primary point of contact for customer quality issues, concerns, and feedback. + Lead the investigation, analysis, and resolution of customer complaints and quality problems, utilizing root cause analysis techniques (e.g., 5Why, Ishikawa diagrams). + Ensure customer specific requirements are understood and followed + Ensure fact-based customer quality data is shared with the Management, to be able to give the right priorities to decision making + Build relationship with LIC and customer frontend functions to achieve common goal of high customer satisfaction. + Coaching/Mentoring other Q/non-Q functions; assure knowledge transfer and retention in managed area + Develop and implement corrective and preventative actions (CAPA) to address identified issues and prevent recurrence. + Collaborate with internal teams (e.g., Engineering, Manufacturing, Sales) to resolve quality issues and improve product and process quality. + Conduct on-site visits to customer facilities to investigate quality concerns, assess processes, and provide technical support. + Analyze customer data and feedback to identify trends, patterns, and areas for improvement. + Develop and maintain quality metrics and reports to track performance and identify areas for improvement. + Support the implementation and maintenance of the quality management system (QMS) and ensure compliance with relevant standards (e.g., ISO 9001, IATF 16949). + Support customer audits and visits. **Background & Skills** + Bachelor’s degree in mechanical engineering. + 8-10 years of experience in quality engineering, customer quality, or a related field. + Strong knowledge of quality management principles, tools, and techniques (e.g., FMEA, SPC, 8D, Six Sigma). + Experience with root cause analysis and problem-solving methodologies. + Strong understanding of quality management systems (e.g., ISO 9001, IATF 16949). + Excellent communication, interpersonal, and presentation skills. + Ability to work independently and as part of a team. + Strong analytical and problem-solving skills. + Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). + Certified Quality Engineer (CQE) or other relevant certifications. + Experience with electromechanical product assembly, Refrigeration and air conditioning products, or automotive. + Experience with SAP or other ERP systems. + Six Sigma Green Belt or Black Belt certification. **Danfoss – Engineering Tomorrow** At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees. Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.