Description
A Senior Engagement Manager is an experienced people manager and project leader with day-to-day oversight of multiple client projects. Expectations include the ability to build relationships (internally and externally), identify client needs, design strategic and innovative solutions, and deliver client contracts on time and on budget. As a member of the management team, a Senior Engagement Manager is responsible for ensuring a superior client experience while developing the skills and supervising the work of consulting staff team members. This practiced professional exhibits decision quality, action orientation, communication savvy, and resourcefulness as the primary steward of consulting projects.
JOB RESPONSIBILITIES
Productivity
Builds positive working relationships with clients, consulting staff, managers, leadership, and internal support teams.Achieves billable utilization and managed book of business targets in service to client engagements.Proactively grows a book of business by building strong relationships with clients and Advisory Group leadership, and securing follow-on opportunities.Demonstrates ability to participate in the BD process through writing and pricing full proposals and actively participating in the pitch and negotiation process.Contributes active support and subject matter expertise to proposal development, including the building of pricers, anticipated staffing and resource needs, and proposal decks. Champions the selling process by conducting background research, identifying key business questions, and participating in proposals and pitches to win new projects.Demonstrated ability to manage heavy workloads and competing responsibilities related to being staffed on multiple projects at the same time.Delivery
Collaborates with project leadership to design, manage, and execute all aspects of a client engagement according to the client’s business goals, products, and expectations.Plans and aligns resources to ensure the successful delivery of client contracts.Optimizes work processes to maintain project scope, budget, timelines, and resource allocations.Acts as the day-to-day point person for the development of client deliverables and management of the client relationship and contract.Establishes a trusted advisor relationship with the client through personableness, trust, credibility, and reliability.Develops business strategy through conducting and analyzing primary and secondary research, producing documentation, and presenting findings.Identifies and evaluates relevant secondary research sources and synthesizes findings into recommendations.Leads consulting staff in the development of discussion guides and conducting interviews with healthcare stakeholders.Leverages and synthesizes primary research data into strategic recommendations for team and client review.Oversees project deliverables from conception to completion, guiding consulting staff and ensuring quality and timeliness.Leads development of high-quality PowerPoint slides and storyboards for client presentations.Anticipates and supports client needs through design of strategic recommendations and contingency plans.Communicates regularly with clients and internal teams; proactively flags risks or delays and proposes solutions.Mentors junior consulting staff, provides feedback, and integrates their contributions into project deliverables.Gains experience across project types, therapeutic areas, and consulting services.Community
Begins career advising responsibilities as a Development Coach, providing feedback and contributing to performance reviews.Participates in and leads firm initiatives, trainings, and events.Drives a positive, collaborative, and professional team culture through example.Seeks feedback, sets professional goals, and engages in development opportunities.Expands subject matter expertise in the biopharmaceutical industry and consulting services.Builds professional networks through social media, conferences, and lead generation.Demonstrates Syneos Health core values: challenge the status quo, collaborate to deliver solutions, and be passionate to change lives.QUALIFICATION REQUIREMENTS
Master's (or foreign degree equivalent) in business or life sciences related field.Engagement management experience required.Ability to assess client needs, problem solve, and deliver clear and compelling strategic recommendations.Must have experience in creating and evaluating commercial strategy for pharmaceutical brands.Strong interpersonal communication skills.Strong presentation and business development skills.Skilled in directing the work of others and driving results.Displays a strategic mindset and seeks innovative solutions.Aptitude for translating ambiguity and uncertainty into actionable next steps through resourcefulness, resiliency, and adaptability.The drive for self-development, the ability to collaborate, and an action-oriented work ethic.Proficiency with PowerPoint and Excel required.Ability to travel preferred.At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Why Syneos Health? Here, you’re a part of the big picture. You will collaborate with colleagues across clinical and commercial disciplines to guide premarket development through post-market commercial strategy. Every project is a chance to solve a new challenge, learn from your colleagues, and advance your career. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.
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Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)