The Endpoint Engineering team is looking for a well-rounded and experience IT professional with strong hardware and software troubleshooting skills, development experience, and strong systems administration skills. This role will support daily operations along with leading key projects, such as the shift from SCCM to Intune for modern Windows device management.

RESPONSIBILITIES:
Responsible for the review and setup of SCCM management for devices requiring business-specific policies and practices
Collaborate with application and business technology teams to support their hosted application
or desktop platforms, ensuring seamless integration and optimal performance.
Automate requests, builds, and provisioning processes to streamline Windows environment
management.
Improve patch and vulnerability compliance across the entire workstation ecosystem, aligning
with security best practices.
Drive operational support enhancements, improving request handling and support processes for
Windows systems.
Oversee problem management activities, providing tier-three support for escalated issues and
ensuring timely resolution.
Provide hands-on training and support to operations and engineering staff as required.
Leverage expertise in OS and application troubleshooting to address internal and external
escalations effectively.
Proven experience leading and mentoring teams in end-user computing engineering.
Ability to identify, plan, and drive projects that improve system performance and enhance the
user experience.
Strategic mindset with a focus on continuous improvement in system health, compliance, and
operational support.
Stay up to date with the latest EUC trends, technologies, and best practices, applying this
knowledge to improve existing processes and implement new solutions.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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