We are seeking a highly capable Senior eCommerce Operations Analyst with exceptional problem-solving abilities and strong attention to detail. Our analyst will ensure all credit card disputes, chargeback matters, and fraud investigations are dealt with in an effective and timely manner. They will provide timely eCommerce reporting to internal stakeholders. They will always be looking to understand our billing flows and for more efficient ways to improve our current processes.Sr. eCommerce Operations Analyst Job Duties:Core Payment & Fraud Operations:Act as the point of contact for payment processor inquiries and manage issue escalationManage the fraud team including training on new systems and auditing their dispute and fraud queue responsesImplement and optimize fraud detection rules based on performance dataResearch and resolve credit card disputes, building cases for fund recovery, as neededProcess and reconcile incoming payments including checks and wire transfersUpload chargebacks in the various billing systems as neededResearch and process customer service requests as neededAnalysis & Reporting:Create and maintain regular eCommerce performance reports, focusing on merchant processing costs, fraud metrics, and chargeback performanceManage daily cash reporting and resolve discrepancies in partnership with finance/accounting teamsProvide ad-hoc analysis and reporting to support business decisionsProcess Improvement & Strategic Support:Proactively identify operational inefficiencies and propose improvementsPartner with cross-functional teams to implement and optimize operational processesLead process improvement initiatives (when applicable)Evaluate and recommend new tools or systems to improve operational efficiency Job Requirements and Experience:Bachelor's degree in Business, Finance, Economics, or related field preferred5+ years in eCommerce operations, with at least 2 years of direct payment operations or fraud prevention experienceStrong knowledge of fraud detection tools, chargebacks, and payment reconciliation processesExperience working with major payment processors (e.g. PayPal, Stripe, Paymentech) and their associated systemsStrong analytical skills with ability to translate data into actionable insightsStrong stakeholder management skills with ability to collaborate across multiple teamsAbility to work independently while managing multiple priorities in a fast-paced environmentDemonstrated experience in process improvement and implementing operational efficienciesExceptional attention to detail and organizational skillsExcellent written and verbal communication skills in EnglishAdvanced proficiency in Excel and other Microsoft Office applicationsAt Ziff Davis, we work in a culture of collaboration and welcome those who desire to join our growing global community. We seek enthusiastic individuals with an entrepreneurial spirit looking for an environment that rewards your best work. Ziff Davis offers competitive salaries, health benefits, and ESPP, employee-focused engagement and education programs, and company-sponsored events. If you’re seeking a dynamic work environment where you can see the direct impact of your performance, then ZD is the place for you. ZD is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. #VIPRE#LI-Remote