The Sr. Director of Workforce Management drives the execution of multiple business plans and projects by identifying customer and operational needs, and priorities that drive strategy and innovation to improve workforce management related user experiences and analyzing future trends and forecasts to ensure smooth daily operations.

RESPONSIBILITIES:

Manages, evaluates, and provides tactical solutions by leveraging cross-functional team processes to maximize results of current systems and processes, recommending, developing, testing, and modifying current processes and implementing new procedures and systems. Ensure business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives, consulting with business partners, managers, co-workers, or other key stakeholders, soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness. Develop and implement a comprehensive financial strategy for the Operations organization. Sit at a strategic level, overseeing the financial health of the entire department and identifying areas of improvement, Ensure strict control and alignment of budgets within Field Operations and Call Centers. Implement strategies to optimize resource allocation and reduce unnecessary expenses. Lead initiatives to identify and implement cost reduction measures. Innovate and drive efficiency enhancements throughout the Operations organization. Establish and monitor project KPIs to ensure they deliver expected benefits. Work with project teams to track and analyze performance against set benchmarks. Collaborate with the leadership team to optimize ROI on projects and initiatives. Mitigate challenges and provide strategic insights to enhance project outcomes. Innovate new approaches to achieve organizational targets. Analyze market trends and industry best practices to drive continuous improvement. Work closely with Executive Vice President of Operations and the leadership team. Communicate and coordinate with the developer of software on projects to resolve issues and relay pertinent information on upgrades. Other duties as required or assigned.

Minimum Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Bachelor’s degree in business, finance or other related field and at least 6 years’ experience in workforce planning and scheduling system configuration Experience with Power BI or other business intelligence software Advanced computer proficiency in Microsoft Office products including Excel and Word Experience in field operations and customer service Prior work experience in Telecommunications or other service provider company highly preferred Excellent grammar skills in English; both written and spoken

BENEFITS:
We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks

 

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.