WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

About the Role:We are seeking an experienced and visionary Sr. Director – Analytics to lead our analytics strategy and execution, focusing on driving value for Hi-Tech Professional Services and Loyalty accounts. This leadership role is central to shaping our data-driven decision-making culture, enabling actionable insights, and delivering measurable impact across client engagements.As a senior leader, you will oversee advanced analytics initiatives, build high-performing teams, and partner closely with business stakeholders to develop innovative solutions that enhance customer engagement, operational efficiency, and business growth.Key Responsibilities:Lead the development and execution of analytics strategies for Hi-Tech Professional Services and Loyalty programs, ensuring alignment with business objectives.Build and manage a high-performing analytics team, fostering a culture of curiosity, innovation, and continuous learning.Collaborate closely with business leaders, account teams, and clients to understand objectives and deliver actionable insights.Design and oversee delivery of advanced analytics solutions, including predictive modeling, customer segmentation, churn analysis, and personalization strategies.Leverage data visualization tools to create intuitive dashboards and storytelling outputs for executive and operational consumption.Drive the operationalization of analytics insights into client workflows, maximizing adoption and business impact.Establish governance frameworks for data quality, security, and compliance across all analytics initiatives.Stay ahead of industry trends, emerging technologies, and best practices to continuously enhance our analytics capabilities.Manage vendor and partner relationships to bring in cutting-edge tools and solutions.Present findings, insights, and recommendations to C-level executives and client stakeholders in a clear and compelling manner.Key Requirements:15+ years of experience in analytics leadership roles, with demonstrated success in managing large, complex analytics programs.Proven expertise in Hi-Tech Professional Services environments and Loyalty account analytics.Strong understanding of customer lifecycle analytics, loyalty metrics, customer segmentation, and personalization at scale.Proficiency in advanced analytics techniques including predictive modeling, statistical analysis, and data mining.Hands-on experience with analytics tools and platforms (e.g., Python, R, SQL, Tableau, Power BI, Google Analytics, Adobe Analytics).Experience with cloud-based data and analytics environments (e.g., AWS, Azure, GCP).Excellent leadership and people management skills, with experience growing and mentoring diverse teams.Exceptional communication and storytelling abilities, with a track record of influencing senior stakeholders.Bachelor's or Master’s degree in Data Science, Statistics, Business Analytics, or a related field. Advanced certifications are a plus.What We Offer:Leadership role with high visibility and strategic influence.Opportunity to shape the analytics roadmap for marquee accounts.Collaborative and high-growth environment.Competitive compensation and benefits package.

Prior experience delivering analytics solutions for global clients in the Hi-Tech sector.Familiarity with AI/ML applications in customer engagement and loyalty optimization.Experience in Agile environments and cross-functional collaboration.Ability to manage multi-million-dollar programs and deliver business impact at scale