About the Company The Joint Corp. in Scottsdale, AZ is a public company that revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation’s largest operator, manager and franchisor of chiropractic clinics through  The Joint Chiropractic  network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. Seeing over 12 million patient visits annually,  The Joint Chiropractic  is a key leader in the chiropractic industry. Ranked number one on  Forbes ’ 2022 America's Best Small Companies list, number three on  Fortune’s  100 Fastest-Growing Companies list and consistently named to  Franchise Times  “Top 400+ Franchises” and Entrepreneur’s “Franchise 500®” lists,  The Joint Chiropractic  is an innovative force, where healthcare meets retail. Position Summary: The Joint Chiropractic is seeking a strategic, patient-focused, and relationship-driven Senior Director of Franchise Operations to lead operational consistency, drive best-in-class clinic performance, and support our Regional Developers (RDs) and franchisees across the country. Reporting to the SVP of Franchise Operations, this role will play a critical part in standardizing processes, improving the patient and franchisee experience, and aligning field operations with our business goals and brand values. The ideal candidate brings a balance of strategic foresight and tactical execution, with a passion for innovation, team development, and delivering exceptional results. Key Responsibilities: Operational Excellence and Consistency + Champion the consistent execution of operational standards across all clinics, ensuring high-quality, compliant patient care. + Implement and oversee clinic performance metrics (CER, patient care feedback, audit results) to identify trends and drive continuous improvement. + Support field leaders (BSCs and RDs) in achieving operational excellence through accountability and clear expectations. Franchisee, RD, and Clinic Support + Provide coaching, operational guidance, and strategic support to strengthen franchisee and RD capabilities. + Build trust-based relationships with franchisees, RDs, and field leaders to foster alignment with company goals and enhance patient satisfaction. + Identify and execute opportunities to improve clinic performance, franchisee engagement, and expansion initiatives. Operational and Brand Standards + Conduct regular field visits (approximately 3 weeks/month, 3 days/week) to ensure operational excellence and brand consistency. + Partner cross-functionally with Marketing, Compliance, Chiropractic, IT, HR, and Finance to uphold brand standards and patient experience. + Deliver clear written follow-up and communication to franchisees and RDs outlining successes and growth opportunities from clinic visits. Financial Oversight and P&L Management + Drive performance by meeting or exceeding financial metrics, including promotional targets, conversion rates, and clinic revenue growth across franchise and RD portfolios. + Analyze clinic trends and performance data to inform decision-making, prioritize support efforts, and address underperformance. + Guide franchisees and RDs in strategies to improve unit economics and long-term business success. Culture, Management & Leadership + Build and lead a high-performing Operations team rooted in trust, collaboration, and accountability. + Conduct regular 1:1s, provide timely feedback, and use company tools to recognize and reward contributions. + Support the growth and development of team members through clear career planning and Individual Development Plans (IDPs). Qualifications: + Bachelor’s degree in Business, Operations, or a related field. + 8–10+ years of multi-unit operations leadership within a franchise or retail environment. + Proven ability to build strong relationships with franchisees and lead large, dispersed teams. + Deep understanding of operational KPIs, compliance, and P&L management. + Strong interpersonal, communication, and cross-functional collaboration skills. + Demonstrated ability to implement standardization, drive results, and manage change in a fast-paced environment. + Willingness to travel frequently and maintain an active presence in the field (majority of the month) Compensation: + Salary: $150k - $170k, DOE, plus a short-term and a long-term incentive program + Medical, Dental, Vision + 401k w/company match + PTO Accrual  When not traveling, this role follows a hybrid schedule and will require an in-office presence at our Scottsdale, AZ headquarters at least three days per week (Tuesday-Thursday). What The Joint Chiropractic Offers At The Joint Chiropractic, we understand that our greatest asset is our people and the dedication they bring to our mission. Since our founding in 1999, we have expanded to nearly 1,000 clinics, thanks to the hard work and commitment of our employees. We are dedicated to investing in our team by offering a variety of valuable benefits that foster a healthy and fulfilling work environment. Work/Life Balance We prioritize work-life balance through shorter meeting times, hybrid schedule, and a supportive atmosphere, allowing you to manage your personal and professional commitments effectively. Comprehensive Health Benefits We provide robust health benefits, including medical, dental, and vision coverage, along with a 401(k) plan featuring a generous match. Our commitment to your well-being also includes a complimentary Joint membership, ensuring you receive regular adjustments for optimal health. Engaging Company Culture Join us for exciting company-sponsored events like holiday parties, “Bring Your Kid to Work Day,” and fun contests. We foster a vibrant corporate environment where you can connect with colleagues and enjoy memorable experiences together. On-Site Amenities Take advantage of our beautiful on-site gym and fully stocked kitchen, designed to enhance your health and wellness throughout the workday. Career Development and Support We believe in nurturing your career through continuous coaching, training, and collaboration. Our transparent communication culture includes regular all-hands meetings, communication emails, and one-on-one check-ins to ensure everyone is aligned and supported. Employee Recognition We celebrate our team’s achievements through various recognition initiatives, ensuring that every employee feels valued for their hard work and contributions. A highlight is the “Action Hero Award” which is personally selected by our CEO, Sanjiv Razdan. Diversity, Equity & Inclusion At The Joint Chiropractic, we embrace diversity in all its forms and strive to create a  culture where everyone feels welcome and supported. We believe in fostering an environment where every individual’s voice is heard and respected. Join us at The Joint Chiropractic, where your growth and well-being are our top priorities, and together, we can create a positive and inclusive workplace for all. #LI-Hybrid Powered by JazzHR