Do you excel at working cross-functionally to achieve common goals? Would you describe yourself as collaborative, analytical, strategic, and data-driven? If so, you could find a home on the Operational Analytics & Insight (OAI) team at Spectrum.

At Spectrum, we keep customers connected across our 41-state footprint. Our Operational Analytics & Insight team provides the measurement, insights and recommendations that inform our digital strategies. By helping answer critical questions about the customer experience, sales, and operations, this team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

As a Senior Director AI Programs on the Operational Analytics & Insights team, you’ll lead the following functions: AI program management, executive stakeholder relationships and labs. You’ll work with OAI leadership and Operations executives to design/enhance new AI, analytics, speech analytics, CX and other programs. You will be expected to work across a large breadth of business leaders encompassing 16+ LOBs spanning across 25,000 employees to deliver value-added capabilities in a timely manner.

WHAT OUR DATA INSIGHTS SENIOR DIRECTORS ENJOY MOST

Define and deliver product usage reporting including metrics definition, data visualizations, and extract, transform, and load (ETL) requirementsPrototype & Pilot DeliveryScope, plan, and execute pilots within the Lab teamMaintain a backlog of use‑case ideas in partnership with CSMs, Engineers, and Sr. managementEvaluate design & provide analytics against the designsCreate success metrics (i.e. conversion lift, handle‑time reduction, etc)Run controlled A/B and multivariate tests; produce statistically valid insights and executive‑ready readoutsLab Operations & GovernanceStakeholder EngagementPresent pilot outcomes and scale recommendations to executive leadersFacilitate ideation workshops with frontline supervisors to translate pain points into testable hypothesesCoordinate hand‑offs to Product, IT, and Operations for scaleWork with the technical and leadership team to ensure all individual projects are appropriately supported and completed on timeEnsure proper software development life cycle is leveraged for all projects

If you have exceptional relationship management skills, prior experience leading speech analytics programs, a good understanding of AI capabilities, strong analytics skills, in-depth business acumen and a sense of urgency to achieve results, this could be the role for you.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience: Implementation of reporting and/or advanced analytics and/or big data analysis: 10+ years; Leadership experience, with expertise in reporting and analysis: 10+ years; Telecommunication industry leadership experience: 10+ years; Experience in a customer facing products/services environment: 7+ years; Experience working within a data platform/data analysis environment: 7+ years; Managing complex projects: 10+ years; Experience leading teams of data analysts and data scientistsEducation: Bachelor’s degree in Computer Science, Engineering, or related field or relevant experienceSkills: Expert skills with SQL; Expert understanding of design and implementation practices in Tableau desktop and server; Expert knowledge of Agile Development Methodologies and advanced analytics processes and reporting design principles; Advanced communication skills including the ability to communicate and present complex technical concepts to all levelsAbilities: Expert ability to analyze, interpret, and present data; Expert ability to manage complex and diverse projects simultaneously; Manage development within a variety of technology stacks; Adapt, learn, and continue to expand cable and IP product system knowledge; Make decisions and solve problems under pressure; Supervise and motivate others

Preferred Qualifications

Education: Relevant Master’s degree

SPECTRUM CONNECTS YOU TO MORE

Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the companyLearning Culture: We invest in your learning, and provide paid training and coaching to help you succeedSupportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $155,600.00 and $275,800.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

FCC Unit: 13541 Business Unit: Customer Operations Zip Code: 80111

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.