DHL Express - a company that connects people!

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No.1 World’s Best Workplace™ by Great Place to Work and Fortune MagazineDHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. At DHL Express, we connect people across the globe, and the more we connect, the better life on Earth becomes. If you are motivated to make a meaningful impact, we encourage you to apply to our customer-focused team!

DHL Express Global Network OperationsAbout the Role

We are seeking a dedicated and customer-focused individual to join our Global Customers Operations Group as a Senior Director e-Commerce Programs. This role supports the DHL Express FOCUS 2030 strategy, including strategic E-Commerce customer relationships and industry programs/projects.

This role will ideally be based out from Singapore or Brussels.

Key Responsibilities

Deliver world-class e-Commerce customer support with enhanced solutions and services.

Oversee compliance sign-offs, network preparation, and UAT testing for new solutions, ensuring smooth transitions to steady state management.

Analyze recurring customer requirements to drive service enhancements.

Collaborate with stakeholders to develop business requirements and conceptualize solutions.

Manage the technical project brief analysis and support the sign-off of detailed solution designs.

Lead user acceptance testing plans and execution across multiple regions.

Strengthen relationships with senior customer operational decision-makers.

Ensure effective communication and collaboration with commercial stakeholders.

Do you have what it takes?

A university degree or equivalent industry experience.

At least 10 years of relevant experience, ideally in management roles within network operations, customer service, or commercial sectors.

Familiarity with DHL Express Network Operations is advantageous.

Strong analytical, problem-solving, and communication skills.

A customer-centric approach with a proactive mindset and drive for achievement.

Exceptional business acumen and attention to quality.

Proficiency in spoken and written English, with strong cross-cultural and interpersonal skills.

Willingness to travel as business needs arise.

Competencies:

Analysis: Ability to analyze numerical/statistical information accurately and make informed decisions.

Dive Deep: Stay connected to details and audit frequently to align metrics with anecdotal evidence.

Planning & Organizing: Set clear goals and establish efficient action plans.

Decision Making: Make timely choices based on accurate analysis and sound judgment.

Ability to Influence: Persuade others based on analytics and defend positions assertively.

Communication: Provide clear and concise summaries of analysis and listen attentively.

Commitment to Excel: Challenge self and others to exceed standards.

Mindset - Drive and Resilience: Demonstrate energy, enthusiasm, and a commitment to objectives.

Why Join Us?

At DHL Express, we are committed to connecting people and improving lives. By joining our dynamic team, you will have the opportunity to provide outstanding service and contribute to a global leader in logistics. We offer a supportive work environment with opportunities for professional growth and development.

DHL Express is an Equal Opportunity Employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees.

☸ DHL Express Singapore Pte. Ltd. Aperia, 10 Kallang Avenue, Tower 2 11-10/18 339510 Singapore