At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Context

US Consumers experience a vast amount of complexity in managing their healthcare – from time and cost finding the right therapy to a fragmented journey filled with unwelcome surprises. Yet as consumers, our patients expect personalized and seamless engagement like those they have in banking, retail, and travel. The bar has been raised even higher in healthcare as the pandemic drove reliance on digital solutions and new digital natives emerged. This has resulted in an increased level of investor funding for virtual care providers, alternative models for distribution, and integrated health / wellness solutions. However, solutions today focus on specific points in the patient journey, versus a comprehensive, end-to-end patient experience.

Given the degree of market fragmentation, evolving pharmacy landscape with increasing pressures from PBM margins, and buoyed by strong performance, Lilly is uniquely positioned to take the lead and provide this more integrated, end-to-end patient experience. Through this, Lilly aims to improve patient access to care, help reduce the cost of healthcare, and support patients in improving outcomes.

Position Description

The Sr. Director, Digital Pharmacy Operations plays an integral role in defining and driving the operational strategy for a digitally enabled pharmacy experience within Lilly USA’s integrated end-to-end digital care model. This role is accountable for building and scaling a high-performing pharmacy operation that includes intake, pharmacist oversight, and quality assurance. The Sr. Director will lead a team of pharmacists and operational staff to deliver a seamless, compliant, and patient-centered experience, ensuring that digital pharmacy services—including benefits verification, affordability programs, and e-prior authorization—are implemented with excellence and aligned to the broader virtual care strategy.

The complex and evolving healthcare environment requires the person in this position to be passionate about the mission, persistent through ambiguity, and agile through changing circumstances. Collaboration skills, people leadership, strong business insight, critical thinking, stress tolerance, problem solving, and data savviness are all critical skills expected from someone in this position.

Key responsibilities include:

Operational Leadership

Lead day-to-day operations of the digital pharmacy, including intake, benefits verification, affordability programs, and e-prior authorizations.Engage with healthcare customers to reduce prescribing friction, when necessaryDevelop and implement operational policies, procedures, and performance metrics to ensure quality, scalability, and compliance.Drive continuous improvement initiatives to enhance patient experience, reduce operational friction, and optimize resource utilization.Oversee vendor relationships and performance, including contract management, quarterly business reviews, and service-level agreements.

Team ManagementLead and develop a team of pharmacists, pharmacy technicians, and operational staff.Foster a culture of accountability, inclusion, and continuous learning.Ensure all team members are trained in compliance, privacy, and digital pharmacy best practices.Develop appropriate staffing models to ensure high quality, continuous operations

Strategic ExecutionCollaborate with cross-functional leaders to align pharmacy operations with broader digital health strategy.Support the launch of new services and capabilities within the digital pharmacy ecosystem.Partner with analytics and finance teams to supervise KPIs, forecast demand, and manage budgets.

Compliance & QualityEnsure adherence to all regulatory, legal, and privacy standards, including HIPAA and state pharmacy board requirements.Establish and monitor quality assurance programs to maintain high standards of care and service.

Basic RequirementsBachelor’s degree in pharmacy, healthcare administration, business, or related field5+ years of experience in pharmacy operations, healthcare delivery, or digital healthQualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization and/or visas for this role.

Additional Preferences:

Proven success in scaling operations, managing cross-functional teams, and leading through change.Strong understanding of digital pharmacy trends, vendor ecosystems, and patient engagement strategies.Excellent communication, analytical, and problem-solving skills.MBA or PharmD strongly preferred

Other Information: Location: Indianapolis

Travel Percentage:10-20%

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

$150,000 - $220,000

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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