Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as our Senior Director Platform Strategy at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Senior Director Platform Strategy, you will lead teams consisting of managers, technology administrators and contract workers both onshore and offshore responsible for supporting and managing a suite of enterprise insurance and agency management applications. While the Applied Systems (Epic) Platform will be your core focus, you will also oversee other critical systems such as Vertafore’s Sagitta, Image Right as well as the Salesforce Platform and all associated third party SaaS solutions. You will work closely with corporate Agency Management Program leads, IT, Service Delivery, BRM and operational stakeholders across MMA to ensure seamless support, integration, migration, and ongoing optimization of these platforms. Your role will involve strategic planning, team leadership, colleague and leader development and hands-on technical oversight to facilitate platform consolidation, migration, and continuous improvement. This key leader reports to the Enterprise Applications and Service Delivery Lead on the IT Senior Leadership Team and is responsible and accountable for the following responsibilities:

Key Responsibilities:

Primarily Accountable and Responsible for Platform Service Delivery and Support across MMA including but not limited to Applied (Epic), Vertafore (Sagitta), Salesforce (MMAForce), SaaS, and associated integrations.

Leading technology leaders and teams in delivering and supporting effective and efficient MMA Business solutions.

Collaborating as a key MMA Technology Leader in the strategic planning and development of maturity roadmap(s) development and execution toward continuous improvement.

Vendor Management: Responsible for the management of vendor partner delivery of service performance, value and

Financial Oversight: Manage team budgets and financial operations, ensuring resources are allocated effectively to meet project and departmental goals.

Engage, collaborate and actively contribute as a key leader in the Applications & Service Delivery Leadership Team in support of MMA National Technology.

Our future colleague.

We’d love to meet you if your professional track record includes these:

Extensive leadership and management experience of leaders, staff and contract workers in support and delivery of IT AMS Insurance Platform Services driving business value at scale and providing mentorship, performance management, and strategic guidance.

Integration Experience: Proven track record of successfully integrating disparate systems and applications, ensuring seamless data flow and interoperability to enhance overall business processes.

Vendor Management: Proven experience in managing the IT AMS Insurance Platform relationship for both support and development (e.g. Vertafore-Sagitta, Applied-Epic);

Experience managing relationships with third-party vendors and service providers, including contract negotiation, evaluating performance, and ensuring alignment with organizational goals and standards.

Standards and Protocols: Experience in establishing and enforcing coding standards, security protocols and performance benchmarks.

10+ years of in-depth technical experience supporting enterprise insurance and agency management systems, including Applied Systems (Epic and TAM), Vertafore (Sagitta and  ImageRight)

Proven leadership experience managing and mentoring technical teams supporting multiple platforms.

Strong understanding of system installation, configuration, administration, and performance optimization across various insurance management solutions.

Experience with system integration, API management, and third-party application interfacing.

Knowledge of system security best practices, data privacy regulations, and compliance standards.

Proficiency with Windows Server environments, Active Directory, Group Policy, and server virtualization.

Ability to troubleshoot complex technical issues, manage system upgrades, patches, and performance tuning.

Excellent verbal and written communication skills, with the ability to translate technical concepts for non-technical stakeholders.

Strong problem-solving, analytical, and decision-making skills, with attention to data integrity and system accuracy.

Experience supporting data migration, data mapping, and cleansing across multiple systems.

Ability to manage multiple projects, prioritize tasks, and meet deadlines effectively.

Proactive in staying current with system updates, new features, and industry best practices.

Ability to foster collaboration across cross-functional teams

These additional qualifications are a plus, but not required to apply:

Bachelor's degree in computer science, information technology, or a related field, or equivalent relevant experience (preferred).

10+ years of experience managing technical leaders & teams

Familiarity with the Applied suite of tools such as CSR24, Indio, Applied Pay, and other integrated solutions to support comprehensive agency management and client service workflows.

Experience with system migrations between different AMS solutions such as Sagitta, Vertafore, and other enterprise insurance platforms, including data mapping, cleansing, and ensuring data integrity throughout the migration process.

Experience supporting system integrations, data consolidation, and platform support during mergers and acquisitions within the insurance industry.

Hands-on experience managing cloud servers and infrastructure, including provisioning, configuration, scaling, and performance optimization in platforms such as Azure, AWS, or other cloud providers.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Remote work

Charitable contribution match programs

Stock purchase opportunities

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#LI-Remote

The applicable base salary range for this role is $126,000 to $220,500.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Applications will be accepted until: September 25, 2025