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What this job involves

JLL's Work Dynamics division is seeking a strategic and innovative Senior Director to lead our Occupancy Planning & Management (OPM) team for Technology APAC Account. This pivotal role will drive transformational change in government workplace strategies, optimizing space utilization and enhancing operational efficiency across multiple agencies. You will serve as the functional representative for OPM across client location and act as a trusted advisor to the Account Director and leadership team.

Key Responsibilities:

Strategic Leadership and Client Management:

Develop and implement comprehensive OPM strategies aligned with client objectives

Foster strong relationships with all Business Leaders, stakeholders and internal teams

Lead high-level negotiations and presentations to secure new business opportunities

Drive innovation in workplace solutions, leveraging emerging technologies and trends

Operational Excellence and Service Delivery:

Oversee OPM services across Client Portfolio across APAC, (excluding India)  approx. 7 million sqft having offices in Japan,  China, Taiwan,  Malaysia, Philippines, Singapore, etc, ensuring consistent quality and client satisfaction

Implement best practices in space planning, utilization, and workplace optimization

Develop and monitor KPIs to drive continuous improvement in service delivery

Collaborate with cross-functional teams to integrate OPM with other workplace services

Review, prepare, and update project status reports on seat demand, supply, and capacity forecasts

Team Leadership and Development:

Lead, mentor, and develop a high-performing team of OPM professionals

Foster a culture of innovation, collaboration, and client-centric service

Ensure team members have the necessary skills and resources to meet evolving client needs

Serve as the Subject Matter Expert (SME) for key systems, processes, and client deliverables

Financial Management and Business Growth:

Manage budgets, forecasts, and financial performance for the OPM function

Identify and pursue opportunities for revenue growth and service expansion Expand OPM services across government and private sectors in the region

Interested?  An ideal candidate would need to have the following qualifications

Desired experience and technical skills

Required

Bachelor's degree in Business, Real Estate, Facilities Management, or related field (MBA preferred)

10+ years of experience in occupancy planning, workplace strategy, or related areas

Proven track record of leading large-scale OPM initiatives, preferably in government or corporate environments

Strong understanding of Australian government operations and workplace policies

Experience with workplace technology solutions and data analytics platforms

Proficiency in Microsoft Office Suite, CAFM systems, and space planning software

Essential Skills and Competencies:

Exceptional leadership and stakeholder management abilities

Strong analytical and problem-solving skills with a data-driven approach

Critical thinking and ability to tell a story through data

Microsoft Excel (pivot table, vlook-up, cell calculations), and understand floorplans.

Proficiency in Microsoft Office Suite and the ability to consolidate data and floor plans into PowerPoint Presentations for clients will be highly valuable for the job. AI related knowledge

Excellent communication and presentation skills at all levels of leadership

Strategic thinking and ability to translate vision into actionable plans

Ability to create accurate and credible planning reports to support Corporate Real Estate decision making including space, demand and utilization tracking.

Ability to navigate complex organizational structures and drive change

Proficiency in relevant software tools (e.g., CAFM systems, space planning software)

Commitment to sustainability and workplace well-being principles

If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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