Job Summary

Job Description

What is the opportunity?

Join our dynamic team at RBC Learning, where you'll play a vital role in empowering employees to achieve their full potential. Our team is dedicated to designing and delivering innovative learning experiences that drive business results and support the development of our people.

As the Head of Learning Enablement, you will lead all aspects of the learning enablement function including: Operational Effectiveness & Workforce Optimization, Knowledge Management & Maintenance,

Reporting, Impact Measurement & Insights, Financial Management & Vendor Optimization, as well as Operations Risk Management.  The ultimate goal of which is to optimize team performance and enable the Learning Studio to move at pace to curate learning solutions that address business needs.

You'll work in an agile environment, collaborating with cross-functional teams to rapidly design, test, and iterate on learning solutions that meet the evolving needs of our organization. Be part of a team that is shaping the future of learning and delivering the next-best skills for RBC employee career journeys.

What will you do?

Lead for workforce capacity planning and resource deployment to squads (i.e., long-term planning and tactical execution)Develop and implement operational strategies that align with the learning studio goals to ensure the operational efficiency and effectivenessEnsure infrastructure and processes are agile enough to keep pace with rapid advancementsDrive proactive initiatives to improve learning studio velocity efficiency and optimize the flow of workLead the development and operation of a Single Pane of Glass for all RBC Learning operational metrics by business area including financialsPartner with Learning Business Leads to deliver business anchored learning metrics and insights aligned to business value and objectivesLeverage data analytics to assess operational performance and determine next best improvements actions and oversees the delivery of the improvements.

What do you need to succeed?

Must Have

Strong interpersonal and influencing skills to work across roles and levels, including senior stakeholders, to deliver actionable business insights related to Learning outcomesExperience leading and embedding behavioural or process change in complex environmentsPrior enablement/operations experience, including experience in agile delivery methods.Ability to use data as a directional navigation tool to prioritize and triage the top operational issues across the learning studio as well as to enable ROI measures for learning initiatives.Ability to identify issues, develop solutions, and implement changes to address operational challengesTechnical proficiency with operational tools and software that enhance productivity and streamline processes

Nice to Have  

Strong understanding of financial principles, including budgeting, forecasting, and financial analysisSkilled in facilitating group sessions, workshops and conflict resolution conversation.Certified or experienced in coaching, team coaching, agile coachingUnderstanding of the learning life cycle and passion for fostering a growth mindset within high performing teams.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Adaptability, Business Appraisals, Business Process Design, Decision Making, Effectiveness Measurement, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Organizational Change Management, Process Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

HUMAN RESOURCES & BMCC

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-17

Application Deadline:

2025-07-02

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.