What You'll Do Avalara is an AI-first company. We expect every engineer, manager, and leader to actively leverage AI to enhance productivity, quality, innovation, and customer value. AI is embedded in our workflows, decision-making, and products — and success at Avalara requires embracing AI as an essential capability, not an optional tool. Avalara is looking for Senior Director, Business Technology to oversee the strategy, administration, and scaling of our GTM and Customer Support systems tech stack. This important leadership role will align technology solutions with overarching goals, promoting innovation, and advocating for a culture of continuous improvement to ensure our long-term success and scalability. You will be both a hands-on contributor, building the foundation for a best-in-class Business systems function and making a significant impact and shape the future of Avalara. You will report to the VP of Business Technology. This is a remote opportunity. #LI-Remote This role is not eligible for visa sponsorship. What Your Responsibilities Will Be You will build a scalable systems roadmap that aligns with team goals— integrating seamlessly with existing platforms (Salesforce Sales, Service Cloud, & Salesforce CPQ) Partner with teams across Sales, Marketing, Finance, Customer Success/Support and Operations to define requirements, design system enhancements, and implement impactful solutions Implement technology solutions, focusing on seller productivity, operational efficiency, and scalability while maintaining security controls and permissions Establish and enforce best practices for system design, Salesforce governance, documentation, and data integrity, ensuring accurate data across platforms Build, lead and inspire global business systems teams to achieve while encouraging a culture of innovation, and accountability Oversee complex projects, assess latest technologies, and implement solutions to enhance customer experience, promoting productivity, workflows, analytics, reporting, and tool adoption Drive AI adoption across their teams and projects What You'll Need to be Successful Minimum of 6 years work experience building and managing Systems and operations Minimum of 6 years management experience Experience in technical SaaS offering, and experience with product-led growth motions. Expert proficiency in Salesforce architecture and hands-on engineering skills, with experience managing complex systems and implementations Knowledge of tooling, activities, and administrative best practices across the full revenue lifecycle—including Salesforce, CPQ solutions, and adjacent tools like Gainsight, Conga, DocuSign, and similar tools Demonstrated experience using AI tools to accelerate or improve software development processes and Prompt Engineering best practices Pay Range Details The base pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Colorado $166,100-$274,100 (annually) Washington $166,100-$303,100 (annually) California $166,100-$331,900 (annually) NYC $183,700-$331,900 (annually) The pay range above is the general base pay range for you in the state listed. Your actual salary/wage may be based on several factors, such as geographic location, candidate experience and qualifications, market and business considerations. This role is eligible for an annual bonus based on company performance, depending on the terms of the applicable plan and your role. How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.