Senior Director, Account Management
Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
• Manages delivery (internal/external) teams either directly or thru matrix organization.
• Has primary accountability for a target greater than $25M USD in revenue but not the primary owner of the client
• Responsible and accountable for business, driving growth opportunities across entire portfolio/segment.
• Responsible for client satisfaction through potentially multiple Net Promoter Scores (NPS) that could be representative for different services delivered.
• Manages single client contract and tend to client experience through past dealing. • Acts as a liaise and pro-actively leads client and cross-functional internal teams.
• Pro-actively leads both client and cross-function internal teams by navigating through complex situation in order to make aggressive and challenging timelines.
• Provides expert level industry and company knowledge within their respective business vertical (that they support) and can be seen externally as an expert within their field.
• Provides recommendations and initiates enhancement opportunities to sales and marketing operations.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .
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