Chicago, Illinois, USA
68 days ago
Senior Developer - IT Digital Service
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Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities


 
The Senior Developer, IT will be responsible for the development of our critical applications within the contact centers. This role will need to have the expertise on technical development in Conversational Contact Center technologies including Web Chat, Voice IVR, Web Applications & Cloud platforms.

Lead development, execution, and delivery of artifacts/code involving Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applicationsCollaborate with technology leads/developers, business SMEs, UX designers, and technology stakeholders to define technical deliveriesDrive integration of Voice and Web-based channels with back-end systems, APIs and analytics platformsChampion Agile/Scrum methodologies, conducting sprint planning, stand-ups, and retrospectivesLead API integrations between internal platforms, external systems, and cloud servicesCollaborate with development, infrastructure, and product teams to gather integration requirements and translate them into scalable technical solutionsLead unit and integration testing and assist QA teams with end-to-end testingStay current with industry best practices and emerging technologies in API development and integrationHighlight and document risks, issues, blockers and dependencies; discuss with team project manager on regular basisCoordinate with Cloud infrastructure teams (AWS, Azure, or GCP) to ensure scalable, secure, and high-performance deploymentsTrack delivery milestones and interdependencies across multiple teamsOversee vendor relationships and third-party integrations when applicableSupport and guide the team in removing blockers, maintaining momentum, and ensuring quality4+ years of hands on technical experience in Contact Center & CX platformsProven experience delivering IVR, web chat, and AI-powered virtual assistant solutionsSolid technical understanding of cloud platforms (AWS/Azure/GCP), APIs, CI/CD, web technologies, and DevOps practicesStrong organizational and stakeholder management skills across technical and non-technical teamsExperience with Agile/Scrum or SAFe frameworks and tools (e.g., Jira, Confluence, Azure DevOps)Excellent communication, leadership, and documentation abilitiesKnowledge of APIs, JSON, XML, and OAuthExperience with language: Node.js, PythonFamiliarity with CI/CD pipelines/DevOps and version control tools like GitKnowledge of customer journey mapping, persona design, and voice UX best practicesFamiliarity with compliance standards (e.g., GDPR, HIPAA, PCI-DSS) in cloud and CX solutionsQualificationsWhat’s needed to succeed (Minimum Qualifications):

Bachelor's degree or 4 years of relevant work experience in Computer science engineering or relevant fieldNice to have:
Cloud certificationSaFe Agile4+ years of experience in design, development, documenting, testing, and debugging of new and existing software systems and/or applications for market sale or large-scale proprietary software for internal use in an agile environment. Web development, API integrations, Cloud technologies, contact center/IVR technologies, Chatbot creation & integrationsExperience in Conversational AI domainsExperience in chat/voice botsMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Knowledge of NLP/NLU, LLMs, or Generative AI frameworks (e.g., OpenAI, Google Vertex AI, Amazon Bedrock) including data preparation, prompt design, testing, and feedback loops
The base pay range for this role is $109,820.00 to $149,600.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
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