Senior Desktop Analyst

Top-tier global law firm are seeking an enthusiastic and passionate Senior Desktop Analyst who works with autonomy to deliver high-quality work to join their London office on an initial 12-month fixed term contract.

Salary to £71,000 12-month fixed-term contract Highly competitive employee benefits to include wellbeing fund, gym membership contribution, holiday buy / sell etc.! Liverpool Street station location

In this role, you will support a global service delivery by partnering with key stakeholders, ensuring a 5-star user experience while building strong working relationships across IT and business services teams, mentoring colleagues, and upholding data security, privacy, and corporate policies.

Senior Desktop Analyst Key Responsibilities:

Respond and take ownership of technical support requests, diagnose and troubleshoot complex technical issues, escalating where necessary, and ensure timely follow-up and communications with users Work with Architects on new projects and major pieces of work, supporting new technologies and products during transition phases Drive a culture of proactive user focus through building authentic relationships at every user interaction Mentor other global team members, junior staff, including IT Service Desk and Digital User Experience Analysts Design and maintain the firm’s desktop environment and related technologies Monitor the effectiveness of support processes and suggest improvements as needed

Senior Desktop Analyst Skills & Requirements:

5+ years’ experience in an enterprise organisation working with Cloud Service Providers (e.g. M365 / Azure) Ability to be the technical lead / SME on complex global projects Experience in migrations from Configuration Manager (SCCM) to Intune / Modern Management