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Full Time

Job Summary: The Senior Desktop Engineer will perform technical support to desktop computers, laptops, and related technology. This role will perform equipment installation and upgrades, troubleshooting and problem resolution and preventative maintenance in accordance with standard guidelines and procedures. The Desktop Engineer will provide on-call support to users outside of regular business hours in accordance with departmental scheduling.

Minimum Education: Associate's degree in Information Technology or vocational/technical school degree in related field. Two years of enterprise-level experience, in lieu of Associate's degree may be considered.

Licensure, Registration and/or Certification: A valid driver's license, Motor Vehicle Report, and proof of vehicle liability insurance in the amount required by SFHS guidelines will be required.

Work Experience: Minimum 5 years of related experience in IT support. Experience within a healthcare environment, preferred.

Knowledge, Skills and Abilities: Advanced proficiency of various desktop operating systems, such as Windows, macOS, and Linux and familiarity with their features, hardware, and administration. Working knowledge of basic networking concepts, TCP/IP protocols, DNS, DHCP, and VPN technologies to troubleshoot network-related desktop issues. Proven knowledge of security best practices, including antivirus solutions, encryption methods, access controls, and date protection measures. Ability to analyze complex desktop related issues, identifies patterns, and determines root cause of problems for effective troubleshooting. Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities with competing deadlines. Ability to maintain professional and courteous during highly stressful and fast-paced situations.

Essential Functions and Responsibilities: Provides expert technical support to end-users in diagnosing and resolving complex hardware, software, and networking related issues. Handles escalated support tickets, ensuring timely resolution and maintains high level of customer satisfaction. Collaborates with the Service Desk Team to optimize support processes and enhancements to the end-user experience. Manages and maintains the organization's desktop infrastructure, including operating system deployments, software installations, updates and patches. Monitors system performance and security, identify potential issues and implement corrective actions promptly. Implements and maintains robust security measures to protect desktop systems from potential threats, including malware, phishing, and unauthorized access. Provides guidance and mentorship to junior members of the Desktop Support Team, fostering their professional growth and technical skills.

Decision Making: Independent judgment in planning sequence of operations and making minor decisions in a complex technical or professional field.

Working Relationships: Works with internal and external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Works frequently with individuals at Director level or above.

Special Job Dimensions: Off-campus health system support duties will require use of private vehicle.

Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Information Technology Desktop Support Services - Yale Campus

Location:

Tulsa, Oklahoma 74136

EOE Protected Veterans/Disability