**This position is fully on-site in Raleigh, North Carolina. A qualified applicant must be local to this area or be open to relocation.** ***Please note, this role is not able to offer visa transfer or sponsorship now or in the future*** **Practice - CIS - Cloud, Infrastructure, and Security Services** **About Cloud Infrastructure & Security Services:** Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment. **Responsibilities** + Provide IT support across a wide range of client activities. + Maintain end-user computing equipment, primarily Windows-based systems, with some Linux machines. + Manage the ticket queue by reviewing open tickets and following approved workflows. + Prioritize tasks effectively based on SLAs, call volumes, site criticality, and customer requirements. + Manage inventory of laptops. + Deliver ‘White Glove’ service to users, even in high-pressure situations. + Work effectively in a project-based environment that requires flexibility and strong teamwork. + Perform other duties as assigned by the End-User Computing (EUC) Manager. **Qualifications** + Minimum bachelor's degree or technical diploma in a relevant field. + Microsoft and other technical certifications are considered an advantage and ITIL certification is desirable. + Strong understanding of deskside support, IT service delivery and project work within End-User Computing (EUC) or Field Support Operations (FSO) environments. + Proficient in Windows 11, Microsoft Office 365, and endpoint management tools (e.g., Microsoft Intune, Active Directory); Linux knowledge is also required. + Standard endpoint management experience using Microsoft Intune or Active Directory. + Ability to troubleshoot printers, webcams, speakers, docking stations, drivers, firmware, and more. + Basic to intermediate troubleshooting skills with Linux systems. + Experience supporting audio/visual (A/V) equipment in conference room environments. + Strong problem-solving skills including root cause analysis (RCA). + Strong attention to detail and organizational skills, essential for maintaining accurate laptop inventory. + Ability to provide consistent, high-quality customer support across a diverse user base, including various personality types and management levels (e.g. C-suite executives). + Experience providing IT support to manufacturing sites (factories) is desirable. + Flexible and adaptable, with a proactive “can-do” attitude to meet client deliverables and timelines. + The primary work location will be the client’s office in the designated area; occasional business travel may be required. **Salary and Other Compensation:** This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. **Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. **\#CB #Ind123** Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.