Meet Our Team:

As a pivotal team of the Sales organization, we support, design, and develop world-class prototypes that help drive Pega’s sales and differentiate our solutions from our competitors.  DemoX collaborates with pre-sales Solutions Consultants to customize and extend existing proof of concepts, build and maintain reusable assets shared globally and work with Product Managers, Product Engineers, Professional Services and clients to influence the direction of the product.

 

Picture Yourself at Pega:

Pega is changing the way the world builds software. This is your opportunity to be part of a highly engaged, creative and vibrant team. Partnering with organizations through the company, DemoX provides cutting edge prototypes and proof of concepts that challenge technical expertise as we work out solutions to complex challenges using Pega and third party technologies.

 

 

What You'll Do at Pega:

You’ll be part of a team responsible for deploying our demo environments into reusable cloud instances and supporting the internal Pega Sales staff who use those cloud instances.  Utilize, create and maintain SOPs where applicable to improve efficiency.  You’ll engage with both cloud technology, Pega’s proprietary technology and additional tools and scripts in your efforts to achieve the goal of allowing our client-facing teams to deliver smoothest demos possible.

Demo Support team members:

Monitor the Demo Support inbox and perform first/second level support for these requests as per documented procedures, adhering to documented SLAs as best as possible, but also collaborating with additional teams for escalations and fast delivery;Image Creation, Management, and Distribution;Manage a library of demo environments - AWS template images;Assist with creating and maintaining instances on our reserved instance demo platform.  Includes configuration of Pega applications (from documentation) for demo readiness;Create and update images as needed, icluding OS updates, security enhancements, new proprietary products, etc;Typical requests include: creation, monitoring, deletion, “lift and shift”, troubleshooting of demo instances as well as related tasks such as issuing digital access keys, engaging with a multitude of third party integrations, assisting Sales staff with demo building, etc;End user support for these environments primarily includes support for network, OS, database, webserver configuration/deployment, and proprietary software install.

 

Who You Are:

You are a driven, self-reliant individual with keen attention to detail who is eager to lead and work within a team. You know the right questions to ask and aren’t afraid to ask for help when needed. The ideal candidate will demonstrate:

Organizational skills – ability to coordinate and prioritize many issues simultaneously;Problem solving skills – ability to understand internal and external company functions and work within the system to solve problems and get the job done;Documentation skills – ability to prepare and maintain documentation to scripts, solutions and procedures.

 

 

What You've Accomplished: 2-4 years of experience in a field related to Technical Support, Solutions Engineering or DevOps Database/DB Admin;Technical knowledge or some work experience/exposure in the following fields:Linux power userFamiliarity with Cloud technologiesApache Tomcat suiteDocker & Kubernetes – nice to haveNetworking principles (firewalls, routing)Good scripting skills, for example Python, Bash

 

 

Pega Offers You: Gartner Analyst acclaimed technology leadership across our categories of productsContinuous learning and development opportunitiesAn innovative, inclusive, agile, flexible, and fun work environmentCompetitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company

 

#Li-KS1 ‘#LI-hybrid’ 

Job ID: 22397

AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.

Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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