Come join the Customer Success Data and Analytics team as a Senior Data Scientist! This role focuses on scaling and supporting Full Service WIP strategy and outreach. In addition, this role will be focused on optimizing every FS customer’s journey to adopting the right outreach for them in service to the customer benefit. This is an ecosystem support role, where you will work cross-functionally with product, operations, and engineering teams to drive customer conversion and increase customer lifetime value. 

The ideal candidate will be responsible for driving targets, coordinating with a team of peer analysts in developing dashboards, contributing to and utilizing GenAI, supporting launch of multiple outreaches and recommending winners as well as providing data-driven insights that will improve customer experience. As a senior member of the analytics team, you should have a strong track record of combining advanced analytics skills, knowledge of product development and customer experience including email outreach, experimentation, and exceptional business acumen.