Contract type: Full Time (37.5 hours) - Permanent

Location: Huddersfield, Huddersfield International Study Centre

Salary: up to £30,000 per annum

To be a member of the Centre’s Student Experience Team with accountability for an area of the activities undertaken by the Data and Operations Team for example:

 a) data management & governance;
 b) exams, assessments and academic administration;
 c) compliance: student enrolments, attendance & HR.

To implement Study Group’s policies, standard operating processes and procedures, with the purpose of ensuring staff and students are fully supported to maximize student outcomes and satisfaction.

The post holder will report to the Student Experience Leader  and will line manage Student Experience Officers  Data and Operations Officers for their specialist area in addition to carrying out administrative tasks. The post holder will work in matrix structure and need to build strong working relationships within the Data & Operations Team, central Study Group teams and the university partner to ensure the smooth running of the Centre.

ABOUT THE ROLEWork with centre management to oversee implementation of standards and regulations.Organise the release of assessment screens termly.Organise and assist with invigilation of assessments and reassessments .Organise the verification process of assessments., security, collation, distribution, collection and archiving of assessments, examination scripts and documentation.Ensure the various systems used are reviewed and updated as requiredOversee the completion and accuracy of the RPAG, liaise with academic tutors, Senior Coordinators for Wellbeing & Progression to ensure interventions are logged and implementedLog and ensure accuracy and updating of all assessment documentation (for example appeals; academic misconduct; mitigating circumstances; student results)Organise and prepare documentation for MAM and CAM.Ensure student progression data is updated in the student information system.Coordinate the collection of information from faculties and management to complete the central timetabling template and liaise with the central team for its creation and any changesCoordinate and motivate the Data and Operations Officers to contribute to ensuring the best possible student outcomes and student experience.Liaise with other Senior Coordinators to ensure front desk/reception areas are covered during working hours and allocate workload in busy periods or during absence of the Student Experience Team.In liaison with central teams contribute to the continuous improvements of processes and communication to enhance the student experience.Provide effective performance management of direct reports, including setting personal objectives and KPIs; regularly reviewing performance of direct reports; and conducting formal performance reviews according to company policy and procedures.Facilitate, encourage and support staff to participate in regular personal development activity.Recruit new staff as required according to Study Group policies and procedures.Support local awareness raising of compliance requirements and procedures.Ensure the effective and efficient maintenance of all quality and enhancement related policies, procedures, and documents relating to key areas of responsibility.Contribute to the production of the relevant parts of the Annual Monitoring Report.Contribute to governance committees and groups as required.Plan, oversee and monitor the implementation of actions from the Centre Action Plans relevant to data and operations functions. Analyse data and feedback from a wide variety of sources to monitor impact relevant to student progression and experience.To deal with fee payment deadlines and enquiries To create record of student invoices To follow centre refund policies and create refund data Be a key point of contact for all students and deal professionally and promptly with student enquiries and requests for support, fostering positive relationships with the student body.Assist in organising and delivering student events such as induction, transition and enrichment activities.ABOUT YOUBachelor degree (or equivalent experience or demonstrate ability to work and think independently) Administration or management training or qualification Higher level safeguarding training Line management of staff Supporting students in an educational context Working to develop, build and maintain the Student Experience Working in a regulated environment ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.