Job Description The Customer Insights & Analytics team strives to make Nordstrom the best data-driven fashion retailer among competitors, who wins by rigorous and thoughtful application of data science to unlock value for the enterprise. We focus on three business outcomes: more customers, happier customers, and more engaged customers . We are looking for a Sr. Data Analyst to support the Operational Controls & Data Governance functions . The ideal candidate is a creative self-starter and strong technical contributor who is always looking for new opportunities to solve business problems with data-driven tools , with a particular focus on improving data architecture & quality . This individual should have a high degree of curiosity about the business and the skills to discover impactful insights from data and communicate those insights in a way that builds confidence and enables decisions that drive business value. A day in the life ... + Represent the Customer Insights & Analytics team interests when it comes to data quality, defect identification, remediation , and proactive monitoring & controls designed to identify issues before they impact customers & business decisions. + Partner with business teams to identify open issues and system changes that could result in downstream data changes . + Collaborate with data product & engineering teams to improve overall data quality & architecture , by prioritizing business teams open issues. + Manage and balance projects across competing priorities to focus on the most impactful work to maximize the value of your work to the business. + Partner with key stakeholders to define success and develop measurement frameworks. + Compile, cleanse, & analyze data to drive actionable outcomes in support of business objectives . + Support data gather ing , cleansing, and transmission while systematic solutions are in development or not existent, including but not limited to supporting manual execution of marketing campaign files, manual extracts for incident remediations, and ad hoc validations of data quality. + Deliver high quality solutions and recommendations to a variety of problems both independently and through the collaboration with team members and business partners to drive outcomes. + Intellectually curious and a ‘do not stop until you solve the problem’ attitude. You’ve got this if ... + 3-5 years of strong coding skills using SQL to import, process, summarize, and analyze data. + Experience with utilizing data visualization tools to tell compelling data stories ( e.g. PowerBI , Tableau, Looker ) and automate ongoing monitoring related to data integrity. + Bachelor’s degree in mathematics, statistics, computer science, economics, operations research or in a quantitative field (or equivalent experience). + Proficient in extracting large data sets from various relational databases using SQL ( Big Query, Amazon Redshift, Oracle, Teradata preferred). Our ideal candidate has… + 5-8 years of experience analyzing complex data, drawing conclusions, and making recommendations. + 5+ years of experience developing and deploying production-level SQL queries. + 3 + years of experience with advanced BI visualization (Tableau or Looker preferred). + Ability to think strategically, seek to expand understanding of business domain, processes, data sources, and relevant key metrics. + Experience working with Customer Data Platforms (Treasure Data, Blueshift, Adobe Experience Platform) + Passion and aptitude for turning sophisticated problems into concrete hypotheses that can be answered through meticulous data analysis and statistical testing. We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: + Medical/Vision, Dental, Retirement and Paid Time Away + Life Insurance and Disability + Merchandise Discount and EAP Resources A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com . Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines. © 2022 Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $121,000.00 - $199,000.00 Annual This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\_Overview\_17-19.pdf About Us We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity. CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs. OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence. CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation. HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day. WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on! Join us!