We are seeking an exceptional Customer Value Lead for the AWS Customer Success Center of Excellence (CS COE) to architect and implement value realization frameworks that drive measurable business outcomes for our customers. In this role, you will develop and deploy comprehensive customer value journeys, maturity models, and business value realization frameworks that enable AWS teams and partners to systematically accelerate customer success at scale.

Key Responsibilities:
- Design and implement customer value journey frameworks, from initial adoption to enterprise-scale value realization
- Develop industry-specific business value metrics and ROI measurement frameworks
- Create scalable value realization toolkits and playbooks for both direct customer engagement and partner enablement
- Build and maintain a dynamic repository of customer success stories and value realization patterns
- Establish mechanisms to track and measure business value realization against industry benchmarks
- Analyze adoption patterns and business use cases to identify common barriers and accelerators to value
- Partner with customer success teams to integrate value frameworks into their engagement models
- Develop enablement content for direct as well as partner-led customer success to plug into existing enablement mechanisms
- Synthesize and present value realization frameworks and concepts to senior stakeholders (at customers and partners)
- Collaborate with partner success teams to enable systematic value delivery through our partner network

Required Skills and Experience:
- An understanding of enterprise technology adoption and value realization patterns
- Experience in maturity models and business value frameworks
- Strong analytical skills with ability to translate complex data into actionable insights
- Expertise in customer journey mapping and value stream analysis
- Knowledge of industry-specific business metrics and ROI measurement approaches
- Experience in developing scalable tool kits and enablement content
- Strong stakeholder management and cross-functional collaboration abilities
- Understanding of enterprise software/cloud adoption lifecycle and success patterns

Impact You'll Drive:
- Create foundational frameworks that enable systematic value realization for AWS customers
- Establish industry-specific value metrics and success patterns
- Build scalable approaches to accelerate customer time-to-value
- Enable partners with tools and frameworks to drive consistent customer outcomes
- Develop measurement mechanisms to track and improve customer success at scale

The ideal candidate will bring a strategic mindset combined with practical experience in developing and implementing value realization frameworks. You should be comfortable working with ambiguity, able to identify patterns in complex customer scenarios, and capable of creating scalable solutions that drive measurable business outcomes.

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.


About the team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

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Work/Life Balance

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