Required Skills:

Bachelor's Degree and at least 3 years of relevant work experience.
Associate Degree and at least 5 years of relevant work experience.
fluent in Excel, Google Docs, Google Sheets, Word.
Ability to work with Excel and report and write necessary formulas. Report.
The ability to create guidance and executive guidelines for volunteers.
The ability to read and write English (IELTS 5.5).
Overall familiarity with the IELTS test.

Working and effective communication ability:

effective interaction with internal teams and responsive to the team. To achieve common goals.
Sales skills to introduce services and communication and consult with volunteers.
Time Management and accuracy:

Ability to perform various tasks simultaneously with high accuracy.
Follow and ensure timely assignment tasks.
Pay attention to details to prevent errors.




In the face of unpredictable and fast -solving conditions.

Introduction to Digital and Communication Tools:

Experience Customer Management Systems (CRM).
Getting to know communication tools such as Microsoft Teams, Zoom or similar.

Social media familiarity,
X.

Preferendum and Effective Skills:

Professional EXCELS, such as Pivot Tables, Charts, Complex Functions.
Professional acquaintance or work experience with the IELTS test process (enrollment, volunteer needs, learning steps, specialized terms, etc.). Effective Solutions.
Ability to work with PowerPoint or Google Slides.
Work experience and acquaintance with advice.
Ability to speak in English.
Ability to write work and professional texts.
Tasks:
Biders responding to volunteers:
Provide detailed information on registration processes, tests and services of the Institute.
handling applications, questions and problems by telephone, email and messenger.

Data Login and Extraction:

Register, update and maintain volunteer information and tests in internal systems. Internal:

Collaboration with other departments of the institute such as training and testing to follow up on volunteers.
Follow up and coordination to ensure proper processes.
technical support:

Fixed technical problems such as access to online systems and training their use. Needs and Offer Improvement of Support Processes to improve the quality of service.
Collect volunteers 'feedback and submit to the management team.
Protection and commitment to keep the volunteers' information confidential.
Benefits of working with IELTS Tehran:
Supplementary Insurance: Complete Medical Costs and Medical Corporations. Dynamic: Professional and friendly atmosphere with learning and growth opportunities.
Job Improvement Opportunity and Skills Development: Training Programs and Professional Development Workshops.
Performance Bonus: Periodic Rewards Based on Individual and Team Performance.