Oracle’s Customer Success Management, as part of the Customer Success Services organization, is dedicated to ensuring the satisfaction, retention, and growth of Oracle’s Fusion SaaS customer base. Our primary objective is to build strong relationships with customers by understanding their needs, goals, and challenges, and then proactively providing support, guidance, and solutions to help them derive maximum value from the product or service. 

By acting as trusted advisors, Principal Customer Success Managers (CSMs) aim to drive customer success, promote product adoption and usage, reduce churn, and ultimately contribute to the company's revenue growth and long-term sustainability.

Principal CSMs drive maximum adoption of Oracle solutions and identify/drive product renewal and expansion opportunities via high value relationships with customers. They align at executive and key business stakeholder levels, building and fostering strong relationships to help customers progress on their customer journey. 

Principal CSMs excel in a fast-paced environment, working as a customer's internal advocate to remove obstacles that may impede a customer's experience with Oracle. They thrive on solution implementation, risk assessment, go-live readiness, and sophisticated post go-live challenges that are unique to customers and their businesses throughout their Oracle Cloud journey.