_MAIN PURPOSE OF ROLE_ + Individual contributor with comprehensive knowledge in the specific area. + Ability to execute highly complex or specialised work. + Knowledge acquired from several years of experience or specialist training in particular area. + Works independently, applies standards yet adapts precedent and may make departures from established processes to resolve problems.Responsible for customer service activities including telephone and email. _MAIN RESPONSIBILITIES_ + The senior level Customer Service Representative will handle enquired regarding complex and/or important products, services and promotions. + This position will also typically receive and/or place telephone calls which are non-routine and require deviation from standard screens, scripts, and procedures and Liaise with sales and technical staff to keep them up-to-date with customer needs. _Education_ + _Education Level:_ High School Diploma / GED _Experience/Background_ + _Experience_ : Minimum 1 year An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com