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This Position reports to:

We are looking for a new colleague for the position of \"Senior Customer Service Specialist\" at our manufacturing site in Mosnov.

In this role, you will be part of the EDP unit in Mosnov, which focuses on the production of robotic positioners and FlexArc® cells.

As a Senior Customer Service Specialist, your primary focus will be on processing and executing customer orders, ensuring they are handled accurately, efficiently, and in compliance with commercial regulations. You will coordinate with internal teams and external partners to manage import/export operations, oversee customs brokers, and maintain a high standard of customer service.

Are you ready to join us and become part of a future-oriented field?

Job Description:

Manage the complete order processing cycle – timely entry, confirmation, and tracking in ERP systems

Proactively communicate with customers regarding order status, delivery dates, and resolve any order-related issues

Monitor import/export shipments, coordinate with customs brokers, and ensure compliance with local and international regulations

Audit customs records and maintain accurate documentation

Collaborate with planning, production, and warehouse teams to ensure product availability and timely dispatch

Support continuous improvement initiatives in order processing

Maintain and update customer, order, and customs data in relevant systems

Ensure documentation compliance with internal policies and legal standards

Required Skills and Qualifications:

University degree in Business Administration, Supply Chain Management, International Trade, or a related field

Minimum of 3 years of experience in order processing, customer operations, or trade compliance

Solid knowledge of ERP systems (e.g., SAP), order processing workflows, and international trade documentation

Excellent communication, organizational, and analytical skills

Ability to manage multiple priorities independently in a dynamic environment

Fluent in Czech and English

Benefits:

Annual financial bonus

Flexible working hours (core hours 8 AM – 2 PM)

Transportation allowance

25 days of vacation

Parental bonus + paternity leave beyond legal requirements

Annual salary review

Option to work from home (Home Office)

Financial contribution for home office setup

Contribution to the benefits portal (2–3% of your monthly salary extra)

Meal allowance (financial contribution paid directly to your salary)

MultiSport card

Opportunities for education – external courses and conferences

Online language courses – group and individual

Career growth opportunities within branches in the Czech Republic and worldwide

Modern office facilities

Company parking

Mobile phone

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.